Customer Success Specialist Customer Success Specialist …

eFinancialCareers Global
new

in London, United Kingdom
Permanent, Full time
Last application, 20 Sep 21
29,000
eFinancialCareers Global
new

in London, United Kingdom
Permanent, Full time
Last application, 20 Sep 21
29,000
Posted by:
Sophie Davies • HR Generalist
Posted by:
Sophie Davies
HR Generalist
eFinancialCareers serves the global financial community as the leading network of career sites for professionals working in banking and the financial markets and those firms seeking to employ them. As Customer Success Specialist - Technical Support your role is to support new and existing clients on the full-cycle order fulfilment process and with technical issues, and offer the best solution to our professionals by resolving their queries in a timely and professional manner.

PRINCIPLE ACCOUNTABILITIES

  • Provide professional and efficient customer support through the phone, email and other channels
  • Respond to inbound enquiries in a timely manner
  • Record information and feedback accurately in our CRM
  • Work closely with the Engagement team providing exceptional service
  • Set up client accounts and products through order fulfilment
  • Troubleshoot for any technical issues and report promptly any findings to relevant teams for resolution
  • Generate scheduled or ad hoc activity reports, using Tableau and GA
  • Work closely with 3rd party vendors on technical setups
  • UAT any enhanced or new products before release
  • Follow policies and procedures accurately and efficiently
  • Proactively and continuously look for ways to improve service we provide
  • Be the voice of customer back to the business, including feedback gathered from professionals

 

PERSON SPECIFICATION

Essential

Experience/Skills

  • Experience working in a Customer / Technical support environment

Qualifications

  • Educated to A level standard or equivalent

Competencies

  • Excellent organisational and time management skills
  • Ability to handle multiple tasks simultaneously and adapt to a dynamic environment
  • Strong team player
  • Detail/Process Oriented
  • Curiosity and a passion to find and fix problems, as well as create solutions
  • Innovative, forward thinking approach to client support
  • Computer literate with MS Office (Word, Excel, PowerPoint and Outlook)
  • An understanding of online systems, SaaS products and websites

 

Desirable

Experience/Skills

  • Fluent in French
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