Customer Care Consultant Customer Care Consultant …

Reply
in London, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Reply
in London, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Reply
See job description for details
Customer Care Consultant

Tasks
  • Digital customer care strategy assessment and development
  • Restructuring and operating model redesign and transformation
  • Business processes assessment and optimisation
  • Business research and analysis, including financial analysis to build business recommendations
  • Interrogation of management information to extract actionable insights
  • Client engagements, reporting to Engagement Managers
  • Leading or participation in workshops
Benefits
  • Competitive starting salary
  • Flex Benefits Allowance
  • Car Allowance
  • Annual Bonus
  • Accelerated Career Progression
  • Unlimited Training
  • Access to professional certifications
  • Instant Incentives and Recognition
Qualifications
  • Min Bachelor's level academic education
  • Experience in consulting and advisory
  • Logical and systematic approach to solving analytical tasks
  • Communication and presentation skills
  • Advanced MS Office knowledge (MS PowerPoint, MS Excel)
  • Ability to express and present own opinion
  • Objective argumentation skills
  • Ability to work independently
  • Active approach to solving assigned tasks
  • Ability to work in a team and in a dynamic work environment
  • Diligence, punctuality, a systematic responsible approach
  • Willingness to invest time in own knowledge and competencies
About Retail Reply
Retail Reply is the Reply Group company specialising in retail digital and business consulting and is composed of specialist retail consultants who help achieve their client's retail vision through use of customer-centric digital solutions. Thanks to years of expertise working alongside UK retailers, large and small, Retail Reply is capable of best advising how to drive client's businesses forward with smart use of technology.

Retail Reply's mission is to help retailers innovate and ensure that they see tangable value at every step of the way. Its consultants are experts in Retail Innovation, Retail Ecosystems, Capability Transformation, Customer Centricity and Proximity Commerce and its services include capability-led planning, omni-channel strategy, customer journeys and architecture-managed services.

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