Controls Assistant

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Arbuthnot Latham & Co., Limited
  • 14 Dec 17 2017-12-14

To support the Controls Team Manager in monitoring the operational bank accounts on a daily basis, investigating entries and monitoring progress unti the entry is cleared. The role will be varied and also involve data analysis, MI collation and data processing to support the wider business.

Key Responsibilites
• Investigate on a daily basis the breaks across the Operations reconcilliations
• Identify the team  which will resolve the breaks and send instruction/query to investigate and clear relevant items, escalating any not cleared within SLA’s to Senior Controls Assistant or Controls Team Manager
• Support the completion of First Line of Defence testing for Banking Operations Department
• Carry out all work in line with agreed proceedures ensuring all documentation is kept up-to-date
• Ensure SLA’s are met with a view to exceeding them
• Provide support in the delivery of projects for COO teams and wider business by completing analysis or data processing within agreed timescales.
• Assist with the annual review of Operational process/procedure documentation
• Assist with the investigation required for error and complaints
• Input into published content on the Business Improvement & Controls intranet pages on Arbuthnet and advise if any information is out of date
• Generate and deliver continuous improvement to processes to provide an enhanced client service and / or increased efficiency.

Key Interfaces
• Work closely with Head of Business Improvement & Controls, Banking Operations, Client Support Teams, IM Operations, Credit Operations and IT

Essential knowledge/Experience
• General banking or relevant business experience

• Competent use of Outlook, Microsoft Office & Excel

Communication Skills
• Effective written and verbal skills
• Ability to work in a team
• Able to maintain a high level of confidentiality, diplomacy and discretion

• Team working
• Service Excellence / Client Focus
• Working proactively
• Communication skills and confidence