Contact Centre Associates, Consumer & Firm

  • £23,000
  • London, England, United Kingdom
  • Permanent, Full time
  • FCA UK
  • 12 Jan 18 2018-01-12

The Customer Contact Centre (CCC) is the voice of the FCA. As first point of contact into the organisation, we handle a high volume of calls and correspondence from regulated firms and consumers. We have two distinct areas of the CCC which communicate either directly with consumers or with firms.

~~Minimum

We're a signatory to the Government's Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role.
•Excellent written language skills
•Proven customer service experience
•Previous financial services experience

Essential
•Excellent communication skills, both verbal and written
•Excellent multi-tasking ability
•Previous experience of working in a strong performing team
•Proven track record of prioritising and managing own workload in a demanding environment
•Proven track record of managing multiple stakeholders
•Excellent time keeping
•Proficient IT skills, experience of using Microsoft Office based systems and bespoke systems

Desirable
•Previous Contact/Call Centre experience
•Knowledge of Financial Services products
•A general knowledge of the FCA rules and regulations
•An ability to make judgement based decisions
•Financial Services Qualifications