Compliance Assurance Sr Director Global Technology, Operations and Global Functions Head

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Citi
  • 20 May 19

Compliance Assurance Sr Director Global Technology, Operations and Global Functions Head

  • Primary Location: United Kingdom,England,London
  • Education: Bachelor's Degree
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19017001


Serves as a key compliance risk manager and thought leader for Independent Compliance Risk Management (ICRM)'s Global Functions, Technology, and Operations Compliance Assurance (CA) group responsible for assessments of Citi's regulatory and compliance risks; performs independent testing of compliance with rules, laws, and regulations; and assists with the firm's responses to regulatory examinations and inquiries. This role functions as part of the leadership team of Compliance Assurance, and supports the strategic development of the risk-based compliance testing, continuous assurance, and reporting methodologies, both globally and regionally.

Key Responsibilities:
  • Oversees the development, implementation, and delivery of the global compliance testing, monitoring, and reporting programs for Citi global business or region
  • Leading and managing a team of Compliance professionals, with direct accountability for hiring and organizational structure. Direct oversight for compensation, performance appraisals, staff development, training, etc. Develop talent in CA and promote opportunities for ICRM talent to develop within ICRM and in other parts of Citigroup in the region.
  • Acting as change agent and a forward-looking and solution oriented leader in the fulfilment of the ICRM Transformation Plan.
  • Developing a robust CA Plan to monitor for compliance with rules, laws, and regulations.
  • Directing and approving planning, execution, and reporting of compliance assurance reviews and compliance and regulatory issue validation activities for a component of a product line, function, or legal entity at the global or regional or country level in accordance with CA Plan.
  • Providing supervisory oversight over reporting of compliance assurance reviews and compliance and regulatory issue validation activities.
  • Leading a valued interactive program of support and assurance in accordance with requirements and appropriate expectations to regulators and supervisors on compliance issues, trends, themes, root causes and impacts relating to governance, risk management and internal control issues.
  • Approving resource requirements and budgets for assigned CA projects.
  • Serving as an assurance owner for complex reviews, analyse report findings, and recommend appropriate interventions where needed.
  • Analysing and providing credible challenges to team's assessment of the control environment (of relevant assessment units), including Manager's Control Assessments (MCA), Internal Audit Assessments (and related control metrics such as Issues Being Actioned by Management (IBAM), on-time remediation, Reopens, and MCA effectiveness), Regulatory Issues (and its metrics), Compliance Assurance Results, and Legal Matters.
  • Reviewing and approving CA Risk Assessments and CA Monthly and Quarterly Reporting.
  • Identifying and evaluating emerging risks and present findings to CA function leadership.
  • Participating in discussions with the firm's regulators in connection with inquiries, inspections, and exams.
  • Providing regulator briefings as necessary.
  • Participating in the development and approving of enhancements to the CA Methodology and Standards for auditing, testing, and reporting with compliance risk focus.
  • Participating in the development and implement the strategy for Global Functions, Technology, and Operations to effectively utilize innovative compliance testing solutions including Data Analytics to increase value and reduce costs of compliance-related activities.
  • Providing insight to the State of Compliance Report on a quarterly basis to the Audit Committees of Citigroup and Citibank.
  • Informing senior management and regional leadership of the country/business of significant compliance matters that require their attention or action (using State of Compliance reporting).
  • Maintain close working relationship with all Global and Regional Compliance Officers and provide State of Compliance reporting to regions, countries and legal entities.
  • Maintaining supervisory oversight over on-going assessment of State of Compliance across businesses and products, legal entities and jurisdictions, providing stakeholders with insight and practical solutions to improve the control culture and environment
  • Promote knowledge sharing and promulgation of best practices across ICRM and the business.
  • Identify industry best practices and share insight with the CA teams on a regular basis.
  • Identify compliance training resources and tools available centrally to support country/business compliance programs training and research needs.
  • Additional duties as assigned.


Knowledge, skills and experience required:
Required: Bachelor's Degree highly preferred or relevant, equivalent experience. Preference for post graduate degree and/or recognized professional qualifications where applicable. Professional qualifications may include: CRMC or equivalent, CPA, ACA, CIA, CFA, ACAMS, etc. strong technical knowledge of compliance regulations and requirements, experience within a highly complex, global financial institution, regulator or related industry participant.
  • Extensive global compliance and audit related experience, and strong knowledge of business processes and IT technologies utilized in the Financial Services Industry
  • Demonstrated solid career progression within highly respected diversified institutions with complex and diverse products and customers
  • Executive presence and a reputation for building strong relationships with stakeholders and leading teams, both direct reports and in peer/influence models. Effectiveness in working within a large scale and complex matrix organization is essential
  • Solid understanding of rules, laws, and regulations, and specific regulatory requirements impacting [insert product, function, legal entity or regional nature of role as required]
  • Proven experience in leading transformational change, in influencing geographically dispersed teams of world-class professionals and in implementation of cost effective and technology enabled innovative solutions in compliance monitoring, testing, and reporting
  • Effective negotiation skills, a proactive and "no surprises" approach in communicating issues, and strength in sustaining independent views
  • Excellent communication skills in interacting with non-executives, executive management, regulators, and across a number of business lines and control functions
  • Effective persuasion skills, the ability to work effectively at the highest levels of the organization, and networking and influencing skills. This person will be comfortable acting as an agent for positive change with agility and flexibility
  • Proven track record in preparing and presenting formal written reports to Audit Committee, Compliance Committee, Board of Directors, and C-Suite Management
  • Willingness to travel internationally.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity :

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer