Complaints Manager – Technical Team – 12 Month Contract Complaints Manager – Technical Team – 12 Month  …

in London, United Kingdom
Contract, Full time
Last application, 24 Nov 21
in London, United Kingdom
Contract, Full time
Last application, 24 Nov 21
Posted by:
Temp Ops • Recruiter
Posted by:
Temp Ops
An exciting opportunity has arisen to join a top tier Investment Manager on a 12 month contract. You will be joining the Complaints team responsible for investigating, resolving and responding to complaints which could carry with it a penalty for the business. The successful candidate will be responsible for day to day management of the technical team.

The Role

  • Supporting the day to day activities of the retail complaint teams to ensure complaints are investigated and resolved thoroughly and impartially.
  • Driving competence and efficiency throughout the team.
  • Documenting and maintaining department policies and procedures setting standards of best practice and to ensure the approach to complaint handling is consistent
  • Supporting workplace investing complaint team, management of the relationships with the Financial Ombudsman Service and the Pension Ombudsman Service. Supporting on reinvestigating complaints and liaising with relevant parties to resolve disputes following a complaint response, and handling of complaints related to investment advice.
  • Supporting and working collaboratively with the technical specialists and assistant manager/s within the complaint technical team to ensure they can effectively manage their role and responsibilities. This includes regular 1-2-1s, leading of technical team meetings, monitoring team outputs and progress of ongoing projects.

The Candidate

  • Sadly candidates without relevant experience in financial services complaints cannot be considered for this role.
  • Experience of managing a team would be beneficial, not essential
  • In depth knowledge of products, services and systems within Financial Services is Essential
  • Strong understanding of regulatory requirements within DISP.
  • Excellent organizational skills.

This is a fantastic opportunity for a Complaints Analyst with outstanding technical understanding who is looking to take the next step in their career.

Next Steps

For more information regarding this or other roles in Financial Services, please contact Thomas Brogden:

Company Overview

Bruin is an independent recruitment consultancy with an exclusive focus on the financial and professional services sector.

Bruin is preferred supplier to the world's leading institutions who value our boutique apporach, our Consultants' in depth knowledge, and our award winning diversity and inclusion services. 

As a specialist consultancy, we focus on assisting experienced candidates in our core areas and partner with clients to provide tailored advisory solutions. 

Our core areas across the UK and Europe include:.

Acturial; Broking, Underwriting & Claims; Change Management & Technology; Compliance; Credit & Risk Management; Finance & Accountancy; HR & Secretarial; Investment & Middle Office; Legal; Operations; Pensions & Employee Benefits; Sales & Marketing

Our Consultants are some of the most experienced financial and professional services recruiters in the UK, offering expert advice and insight into the current jobs market. Whether you are seeking a short term assignment that suits your availability or the next permanent step in your career, our Consultants are on hand to help you secure the role that matches your needs.

Bruin has been recognised by a number of industry awards for our innovative diversity and inclusion initiatives. As a business we are vocal champions for a diverse talent pipeline and are proud of the reputation we have built in this area.

Bruin recognises the positive value of diversity, and aims to promote equality and challenge unfair discrimination.

As a champion of equal opportunity employment we welcome applications from all suitably qualified persons - men and women, people of all ages, sexual orientations, nationalities, religions and beliefs.

We particularly encourage applications from women, disabled, and Black, Asian and minority ethnic candidates as these groups are underrepresented throughout the financial services industry. 

Our clients work with us because they value a diverse workforce, and subscribe to our shared principle that all appointments are made on merit and that ability to perform the job will be the primary consideration.


Bruin logo
More Jobs Like This
See more jobs