Client Services (Fintech)

  • £45,000
  • London, England, United Kingdom
  • Permanent, Full time
  • Yunikon Consultancy
  • 15 Feb 18 2018-02-15

My client is a FinTech company which provides cloud-based solutions which create efficiency and mitigate risk of post-trade processing in the OTC Derivatives space. They are proud of their innovative, dynamic culture and offer great opportunities for learning and career growth to all employees. They require an ambitious individual with an interest in technology and/or Risk and client-centric attitude to join the London team. The position offers the ideal candidate an exciting opportunity to have exposure to multiple counterparties and learn all the asset classes.

Key responsibilities include:
 

  • Build rapport and good working relationships with clients, engaging via email, telephone and face to face
  • Train clients on any new functionality and guide them through quarterly refreshes of the platform
  • Attend meetings with the sales and relationship managers and act as a point of contact for all queries and escalations on a daily basis
  • Manage client risk and issues through dedicated Client Service
  • Identify any opportunities to up-sell, improve the client experience or upgrade the service, and proactively identify to the correct teams internally
  • Play an active part in relevant projects and attend conferences and client events when necessary
  • Ensure you keep abreast of development in the industry and updates on regulatory initiatives

 

Key requirements include:

 

  • Knowledge of OTC derivatives & the impacts of EMIR/Dodd-Frank would be preferable
  • Exposure to clients in a previous role, this could be in client services in banking or user support in a more technical product/service such as Inflation, Commodities or Equities
  • Ideally have up to 3 years work experience with some technical/mathematical/quantitative skill
  • must be minimum degree educated in a technical subject (Maths/Engineering/Physics/Data Science)
  • You are likely to be intrigued by and interested in technology and how it can find efficiency/mitigate risk in the investment banking industry
  • You will ideally have an understanding of computer programmes including Python, Matlab and C ++
  • Experience working in a role related to Counterparty Credit risk/market risk would be highly beneficial but not crucial