Client Services Analyst / Sales Support Client Services Analyst / Sales Support …

Man Group
in London, United Kingdom
Permanent, Full time
Last application, 23 Jun 21
Man Group
in London, United Kingdom
Permanent, Full time
Last application, 23 Jun 21
Man Group has a new opening for a Client Services Analyst.

Main Purpose

The chosen candidate will work closely with our EMEA Sales team to support every aspect of the sales process. You may have worked in a similar role previously, have a positive can-do attitude and will be able to manage multiple requests at any one time. Our clients are at the heart of everything we do and we want to hire someone who will strive to provide the best client service in the industry.


  • Ensuring exceptional client service by responding to client queries and resolving issues, as required
  • Supporting the sales process by preparing pitch emails and arranging client events to obtain new business and cross sell for our product range
  • Recording and maintaining prospects, product interests and opportunities in Sales Force
  • Coordination of client meetings and operational due diligence meetings.
  • Communication and support to sales teams on new products, changes to product range etc
  • Client onboarding through provision of fund dealing documentation and providing support for complex investor transactions
  • Interact effectively with Management, Legal, Compliance, Risk, Operations etc. to resolve operational and product queries
  • Monitor allocation of all inflows for sales teams and intermediaries
  • Input as required for all projects impacting sales teams
  • Implementation of new commercial agreements and the ongoing maintenance of these agreements (Intermediary, Rebate, Platform agreements etc).
  • Organisation of bespoke reporting arrangements
  • Escalation point for Sales in relation to any Transfer Agent service issues including assistance with error resolution as necessary
  • Management of trades for funds that have soft closed

Key Skills & Experience

  • 2:1 Degree and relevant industry qualifications would be advantageous (CAIA, IMC etc)
  • At least 3/4 years' experience of working in financial services
  • Understanding and experience with client on-boarding, agreements, and general client services
  • Italian, Nordic or Arabic languages are preferrable but not mandatory
  • Strong relationship management skills
  • Excellent written and verbal communication skills
  • Effective time management and organisational skills
  • Ability to work in a fast-paced entrepreneurial environment

This is a unique opportunity to closely support the EMEA Sales teams while learning about the rest of our market leading business and our clients. Further development and training are encouraged.

Work-Life Balance and Benefits at Man

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry. Man Group is also a Signatory of the Women in Finance Charter.

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.

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