Client Services Analyst

  • Up to GBP220 per day
  • London, England, United Kingdom
  • Contract, Full time
  • DBFS
  • 19 Feb 18 2018-02-19

Client services analyst The Opportunity New regulatory requirements are driving operational changes in the post trade area. My client is hugely successful in the US and is focussed on and investing in achieving similar success in Europe. Evidence of there commitment includes aggressive hiring starting with there new CEO.

Client Services Analyst

Responsibilities include


  • To provide a central first-line support function
  • To ensure all internally raised cases are correctly logged and allocated to the correct resolver group
  • Monitor all Salesforce queues and case escalation
  • To develop knowledge of the operational tasks involved in the day-to-day running of the systems that are the responsibility of the Client Facing Operations Group
  • Produce and send out all start and end of day reports
  • To provide training and support (Internal and external)
  • To provide on-site technical support/fault analysis at customer sites for Platinum clients
  • To ensure client installation requirements are met; including hardware/software/training
  • Perform routine data collection and input as required
  • To produce professional documentation from client correspondence to business specifications
  • To be able to represent the department in internal project meetings from initiation through the Project lifecycle to conclusion
  • To deal with any ad-hoc requests as directed by the Team Leader
  • To prioritise, review and escalate outstanding problems and log them accordingly in a timely manner
  • To provide technical support to all subscribers