Client Service Manager

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Trevose Partners Limited
  • 09 Apr 19

Based in our London office, the professional would be a part of a 5 person Client Services team located across London, New York and Jersey. The team encompasses investor relations, client service and sales support duties. The sales team, with whom Client Services work very closely, is made up of six individuals with global coverage.

Primary Duties
 Liaise with the various teams within the firm including but not limited to, risk management, trading, investment team, legal and compliance and fund accounting in order to report various portfolio level attribution data points to investors.
 Responsible for working closely with the investment team to review monthly investor commentary from the investment team and various fund level performance and risk parameters ensuring overall accuracy.
 Responsible for reporting monthly investor transactions to trading and investment team whilst liaising with the fund administrator to ensure accuracy of trade flows.
 Work closely with European sales team to strategize on client coverage, respond to investor queries and provide overall client support.
 Coordinate and lead investor due diligence meetings including assistance with the preparation of all requested materials in advance of the meeting as well as follow up items.
 Updating marketing materials for the funds, including updated presentations as well as fund and IM DDQ updates.

 Any other duties commensurate with the post holder’s position and seniority; and
 All employees should understand that it is their personal responsibility to comply with all organisational, statutory and regulatory policies and procedures.

Educational & Professional Qualifications:
 Educated to degree level or higher (or equivalent) in a leading university; and
 IMC, CAIA, CFA or Qualified Accountancy accreditation is advantageous

Role Profile

Experience, Knowledge, and Skills:

 Excellent communication skills and the ability to interact with all staff and clients alike
 Basic understanding of performance and risk parameters (NAV, VAR, performance since inception, etc)
 Familiarity with CRM and client reporting systems (Backstop Solutions CRM is a plus)
 Strong organisational skills and the ability to manage and prioritise a range of competing priorities and projects to complete deadlines
 Advanced IT skillset, particularly with Microsoft suite of products, specifically excel

Key Internal Relationships:
The individual will be expected to liaise and/or consult with the following personnel in order for them to fulfil the requirements of their role:
 Client Services team
 Head of Investor Relations and Sales team
 Chief/Deputing Chief Operating Officers
 Various support functions, including fund accounting, risk, and operations
 Legal and Compliance team
 Investment Team
 Risk Team

Personal Attributes:
 Strategic Thinker- considers long term solutions and threats to the business
 Collaborative – works with colleagues at all levels to assist with their queries and find solutions
 Flexible- considers all matters on their own merit and not the status quo
 Passionate- has a genuine desire to add value to the business at every level
 Positive- exudes a can do approach and ethos to all colleagues
 Consistent- offers the right advice every time