CRM Administrator / Salesforce CRM Administrator / Salesforce …

Jigsaw Search
in London, United Kingdom
Permanent, Full time
Last application, 23 Oct 20
Depending on Experience
Jigsaw Search
in London, United Kingdom
Permanent, Full time
Last application, 23 Oct 20
Depending on Experience
The CRM and Sales Enablement team is responsible for driving Sales and Marketing productivity by providing training, support, and continual enhancement to our global Salesforce.com instance and associated tools. The team supports 600+ users across our global Institutional and Intermediary lines of business. We are looking for an experienced Salesforce Admin to join the team, to overall drive adoption and maintain support for the EMEA and Latin America channel, as well as to contribute to global CRM initiatives.

Serve as the primary regional administrator, handling all administrative functions including user maintenance, dashboards and reports, list views, workflows, and other configuration tasks

Conduct or coordinate mass data uploads and clean-ups on an as needed basis

Assist in the training of new and existing users, as well as developing tools and collateral, and driving overall adoption

Provide support for regional users, investigating issues, and acting as a liaison between our users, vendors, and technology teams to coordinate resolutions

Provide business analyst expertise, identifying business needs, documenting requirements, working with IT and global CRM product owner to determine solution

Assist with the evaluation, scoping, configuration, testing, and release management for projects to meet regional and global business needs

Key Requirements / Qualifications (essential unless stated)

Undergraduate degree in economics, finance, business, statistics, or computer science preferred
Understanding of and experience with the Asset Management industry preferred
6+ years’ experience with CRM Administration and/or Certification for Salesforce Administration
2+ years’ experience with Lightning
Strong data management abilities, with data maintenance tool experience - Data Loader, DemandTools
Experience working in an agile project management environment

Excellent time-management, planning and organizational skills

High level of accuracy and attention to detail
Strong written and verbal communication skills
Self-starter with proven initiative and ability to work independently and as part of a broader team

 

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