CIB - Lead Senior User Researcher – Vice President  …

in London, England, United Kingdom
Permanent, Full time
Last application, 12 Jun 19
in London, England, United Kingdom
Permanent, Full time
Last application, 12 Jun 19
CIB - Lead Senior User Researcher – Vice President
CIB - Lead Senior User Researcher - Vice President

The CIB User Research team consists of research specialists who lead, coach and advise digital product teams on user research and execution. We are close-knit group who thrives on team collaboration, having a growth and learning mindset, embracing humility amidst our successes, and supporting each other in shooting for stretch goals.

Our team is centered around streamlining and nurturing the path from both research question to insight, and realization to delight. This is accomplished through research leadership, generation of user insights, training, usability testing and collaboration with business owners and User Experience Design teams within the organization.

We are looking for a Lead User Researcher to partner with product teams and help them define, plan and execute a wide range of discovery and validation activities.

What You Will Do

  • Drive user research to support and influence product strategy
  • Partner with dedicated Service Design practitioners to lead their User Research needs
  • Work together with teams of product designers, product managers, analysts and engineers to define and prioritize research needs across a breadth of experiences and platforms
  • Advise and plan appropriate discovery and validation activities, such as design sprints, customer empathy interviews, collaborative design sessions, usability testing, and synthesis workshops
  • Coach and train individuals who are developing and conducting the research activities, as needed
  • Foster holistic research strategy by leveraging multi-pronged inputs from both qualitative and quantitative methods such as surveys, empathy interviews, ethnographic/field research, diary studies, user/usability testing, behavioral analytics, and persona development
  • Leverage analytics tools and quantitative techniques to measure success, present opportunities, and support decision-making and prioritization
  • Build relationships with partners in the sales and customer support organizations who maintain close relationships with our client base
  • Identify and champion opportunities for infusing a client centric mindset throughout the organization and promoting transparency and accessibility to collective insights across teams and departments


What You Should Bring

  • Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions
  • Deep understanding of service design, design thinking and lean principles and practices
  • Ability to present complex qualitative and quantitative data to diverse audiences in an understandable format via excellent oral and written communication skills
  • A bias for results, impact, collaboration, and positive community building
  • Driven to improve current procedures and strive for continual improvement in the quality and impact of the team's work and output
  • Ability to think quickly, resolve problems, and multi-task
  • Ability to keep a calm and pleasant demeanor under tight, evolving, and sometimes unpredictable timeframes and priorities
  • Good understanding of user research methods

Basic Qualifications

  • Bachelor's degree
  • At least 4 years of qualitative research methods

Preferred Qualifications

  • Master's Degree in Behavioral Science, HCI, Human Factors, Anthropology, Sociology, or Cognitive Psychology
  • 4 years experience of full-life cycle research and inspection methods which occur from ethnography all the way to user testing
  • 2 years of working on enterprise-level experiences that span multiple channels such as web, mobile, and offline interactions
  • 2 year of using service design methods and user research data to influence business strategy and leadership
  • 1 year of quantitative, behavioral analysis, and statistical concepts

About J.P. Morgan's Corporate & Investment Bank:

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at .

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government's Disability Confident Scheme.