Business Manager - Tech and OPS

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Morgan McKinley
  • 19 Apr 19

Business Manager - Tech and OPS

Business Manager - Tech & Operations

Business Manager - Technology & OperationsReporting to the Lead Business Manager

Job Family: Business & Executive Management > Business Manager

Headcount Management

  • Headcount tracking (actuals vs. forecast vs. budget)
  • Management of temp resource pool (percentage, rates, tenure)
  • Resourcing & onboarding (open roles, new joiners)
  • Maintenance of organisation charts
  • Due diligence regarding timesheets (approvals, non-compliance, under/over recovery)
  • Resource Adequacy reporting
  • Talent management & skills matrices
  • Recruitment, Mobility & Succession frameworks
  • Tracking of absenteeism & turnover

Financial Management
  • Management of non-staff account lines (travel, expenses, training)
  • Budgeting & forecasting
  • Cost allocations process
  • Monthly review of actuals vs. forecast - cost center reporting
  • Purchase Order & Invoicing process
  • Tracking efficiency savings - monitoring impact of missed / delayed deliverables

Management Information
  • Production of monthly management meeting packs - providing business intelligence around; progress vs. objectives, headcount & financials
  • Provide data & insight into Programme Boards to facilitate informed decisions re resource changes & recruitment
  • Monthly Operational Risk reporting
  • Maintenance of the Business Management SharePoint - central repository of data sources

Business Support
  • Lean process improvements
  • Capacity management - desks, floorplans
  • Process documentation
  • Induction / training materials
  • Facilitate team meetings - attend and maintain minutes for key meetings / forums and track actions to closure
  • Communications / Engagement agenda - town halls, written communications, newsletters, Learn @ Lunch schedule
  • Support impact of corporate / strategic activity (e.g. brand change, potential merger)
  • Performance management cycle - track completion rates for objective setting, reviews, calibration process for ratings, bonus distribution

Skills and Experience
  • Excellent interpersonal and communication skills; proven ability to work within a team
  • Maintain constructive and supportive working relationships with stakeholders across the group
  • Deliver clear and accurate analysis to facilitate stakeholder discussions
  • Continuously adopt a pragmatic, flexible and responsive approach
  • Manage competing demands from various managers simultaneously
  • Excellent information analysis and presentation skills, with the ability to represent complex information in a simple and meaningful way
  • Excellent computer literacy, including advanced knowledge of the MS Office suite of products, and a willingness and skill to learn new tools quickly
  • Experience in a similar business management role
  • Educated to degree level or equivalent

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.