- London, England, United Kingdom
- Permanent, Full time
- HSBC Bank plc
- 22 Apr 19
Role Title: Business Architect Business: Global Private Bank
New or Existing Role? New
- The Business Architect is responsible for operating model development and identifying business and enterprise wide impacts of new change and supporting Business Partners, Portfolio and Programme Managers, Business Consultants and Process Consultants in building a change portfolio that supports an effective transition to the target business environment.
- Senior Business Architects act as trusted advisor to Business Partners, Senior Portfolio Managers and Business Consultants throughout the change lifecycle, leading business analysts, process consultants and IT architects to align IT strategy / architecture, process re-engineering and organisation design to operating models.
Impact on Business
- Initiates and delivers business architecture consulting engagements to deliver high value services on time and to budget with high customer satisfaction
- Captures target business models (goals, products, target customer groups etc.), provides traceability through to operating model design and assesses impact of change against the models so that planned change supports enduring business capability and competitive advantage
- Develops Target Operating Model (TOM) designs that describe how the business will be structured to deliver the target business model comprising organisation, process and technology.
- Analyses current state operating models against target model to identify gaps and opportunities to support an effective transition towards the target state, working with the Business Analyst / Process Consultant
- Integrates operating model work with IT strategy / architecture conducted by SWD and ITO; process work conducted by Process Consultants, business analysts, Service Delivery and the Business; focusing on alignment and new business capabilities.
- Assesses impact of change against TBM / TOM and engages with Business Partners, Senior Portfolio Managers and Programme Managers to create an optimal change portfolio that supports a pragmatic and optimal evolution to the target state, ensuring alignment to business goals and minimising gaps and overlaps between programmes
- Ensures business architecture is communicated and well-understood so that change activity is informed by target business and operating models
- Supports Business Consultants and Business Analysts in change initiation activities to ensure effective implementation of TBMs and TOMs
- Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations.
- Supports Business Consultants, Business Analysts and delivery partners on solution design providing advice on solution options and ensuring alignment to operating model
- Looking outside of the organisation at technical and social trends and applying these to idea generation
Capability and People Development
- Captures key learnings and feeds these back into Global Change Delivery frameworks and best practice
- Collaborate with and influence Group wide stakeholders to share expertise and maintain commonality and consistency and quality of project outcomes
Operational Performance / Commerciality
- Understanding the purpose and priorities of the organisation, both now and in the future
- Thinking and acting commercially within the day-to-day operations
- Identifying short, medium and long-term opportunities to develop business and/or revenue from new or existing Group customers, and responding appropriately
- Challenging business decisions that are not aligned to the commercial strategy of the Group
- Ensures that change impacts are communicated and understood by appropriate change stakeholders and that risks, issues are raised to appropriate governance bodies
- Identifies opportunities to improve delivery and mitigate operational risk
- Understand and articulate business architecture issues within the overall target operating model, from across the GPM business and identify the concrete business benefits to be achieved by addressing those issues
- Provide thought-leadership in shaping the solutions to those issues
- Coordinate, manage and prioritise all demand for improvement, within that domain, ensuring alignment with operational strategy for all sub-functions
- Document and prioritise remediation actions
- Document and communicate business benefits
Leadership & Teamwork
- Influencing senior stakeholders
- Being open, honest, clear and inclusive in communications
- Listening well, checking the messages delivered are understood and inviting feedback appropriately to individuals and/or groups in different situations
- Using appropriate communication tools and techniques (e.g. written, presentation, meeting, workshop, interview) to create your desired outcome
- Thinking about how others may interpret your words and actions and taking this into account when interacting with them; structuring communications to explain a change, the impact, benefits and actions to a change audience
Management of Risk
- The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
- This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
- The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the 'Three Lines of Defence'. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
- Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
- The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
- The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards. The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
- Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
- Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.
- Be knowledgeable about financial services environment including: business drivers; business strategy; processes; Systems and Current state vs. Target state.
- Be knowledgeable of the external environment including: Main banking competitors; Innovation & Technologies; Regulatory environment; Key events in world / local news that could impact HSBC; Global economy; Have the knowledge and expertise to design solutions that must comply with applicable legal and regulatory requirements - albeit that inherent in the role is the requirement to challenge our interpretation of these requirements to ensure that we take a commercial approach to their implementation.
- Be able to demonstrate strong business knowledge and sound business sense.
- Demonstrate effective financial skills to develop a detailed business case, including investments, detailed benefits (financial, non-financial and strategic) and link to overall finances of the business
- At least 6 - 10 years of experience working on business consulting / Industry experience within large complex organisations. Overall financial services industry knowledge with specific functional expertise ideal.
- Experience of working closely with Strategy and Planning and the business / function board ideal.
- Demonstrated ability to build, maintain and navigate the organisation using formal / informal networking skills.
- Experience in managing others and directing work efforts to achieve objectives effectively and efficiently.
- Demonstrated experience with organisational change and business transformation; proficiency in Change
- Confidence to challenge - advising and a willingness to speak up when it counts.
- Strong intellect, but not academic in their approach
- Excellent verbal and written communication skills and some experience in face-to-face presentation.
- Problem solving and analysis skills.
- A broad knowledge of transformation techniques, IT hardware, software, operations and networks.
- Typically qualifications would include an undergraduate or postgraduate degree
- Degree level educated and hold an appropriate professional qualifications to demonstrate an understanding of the regulatory environment (desirable)