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Skillfinder International

Business Analyst – ITSM/ITBM

Skillfinder International
London, United Kingdom
Posted about 1 month ago Hybrid Contract 500
Jessica
Posted by
Jessica Tsen
Account Manager
Duration: 6 months contract Location: London INSIDE IR35 - PAYE

 

Business Analyst – ITSM/ITBM

 

IT Service Management / IT Business Management – Service Now

 

 

Role:

  • Responsible for defining and managing business requirements for ServiceNow solutions.
  • Demonstrating a deep understanding of business/functional requirements and foundational knowledge of ServiceNow to effectively convey messages from project stakeholders to solution architects and developers.
  • Designing and implementing solutions based on the ServiceNow platform – further leading small teams of developers/testers and/or workstreams using your project management experiences.
  • Supporting technical delivery of transformation projects based on SNOW platform.
  • Managing both on/offshore resources, and responsible for key elements of Design, Build, Test, and Implementation activities.
  • Fulfil SCRUM Master role – in agile delivery methodology.
  • Leading project workstreams and ensuring compliance, frameworks, validating scopes, resources, and financial models.
  • Ensuring traceability mapping of business requirements through project lifecycle.
  • Translating and simplifying requirements for technical developers through user stories.
  • Driving the design and review of test cases, including the use of the automated testing framework.
  • Providing technical input into the sales cycle - including solutioning, estimating, creating, and presenting client proposals. This will include opportunities in ITSM, ITOM, SecOps, GRC, HR, and CSM

The Individual

  • Consulting/Corporate experiences
  • Business Analysis background/experiences within technology domain – service management transformation (SNOW preferred but anything similar is also considered)
  • Business Analyst cert – IIBA, BCS / ITIL Foundation cert – V3/V4 preferred
  • ServiceNow Cert – system administrator
  • SCRUM Master cert
  • PRINCE 2 Foundation – or equivalent
  • IT Operating Model design experience
  • Experience of ServiceNow products other than ITSM e.g., SecOps, ITOM, HR, CSM, GRC
  • Experience of project management and agile tools (ITBM, MS Project, JIRA, Confluence, SharePoint)

 

 

 

Job ID  ITBM/ITSM
ABOUT COMPANY
London, United Kingdom
32 Employees HR & Recruitment
Skillfinder International is a navigator and guide that helps people and businesses find each other in their journeys to success. A respectful consult...
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