Branch Operations Manager

Branch Operations Manager This is a senior role within the organisation with overall responsibility of all branch-related operations, staff and services.

Branch Operations Manager

This is a senior role within the organisation with overall responsibility of all branch-related operations, staff and services.
Working closely with the Senior Management team to develop the business and generate new income through growth in membership, loans and savings.
You will have managerial experience and be highly organised; have the ability to manage time and workload effectively and possess excellent communication skills, both written and verbal.
You will also be required to demonstrate team-working and leadership skills and the ability to solve problems while displaying an attention to detail.


Responsible for the day to day management of a mutual financial services company with 50 staff.
Work closely with CEO and senior management team to set and/or implement policies, procedures and systems.
Ensuring the business is following compliance with KYC and AMLR and working closely with the Internal Auditor to ensure branches are compliant;
Co-ordination of operations across five branches, supported by the branch managers, to ensure all services are delivered promptly and efficiently and records are accurately maintained;
To ensure costs within the job holder's area of responsibility are managed effectively; approving expenditure within agreed limits when necessary by forecasting requirements; playing a role in annual budget preparation and end of year audits.
Setting realistic branch targets and supporting managers in being able to achieve through managing the growth and success of the teams

Be responsible for the security of all assets in cash and cheques, for all financial transactions encountered and for the safe banking of these assets.
Responsible for member-service standards; improving the customer experience, including resolving problems and complaints, supporting the development of the Customer Support Team (switchboard)
Carry out recruitment, training and coaching of staff; communicate job expectations; carry out monitoring through the appraisal process, tackle employee performance and issue corrective action plans; deliver schemes for employee motivation and rewards.
Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations;
Ensure compliance with company's policies and operational guidelines
To attend and give support at Board and Committee meetings as required.


Result Orientated -Proven experience in providing direction and the development of strategic goals and objectives for management roles and the organisation.
To ensure all office staff offer professional counter services, ensuring that the best principles of member care are followed in order to achieve the business's aims and objectives.

Leadership- An experienced team leader with the ability to inspire and motivate team members.

Communication skills - the ability to communicate appropriate, concise and accurate information in written and verbal formats.

Interpersonal skills - A high level of communication and interpersonal skills are required, along with the ability to engage successfully with persons from diverse backgrounds

Flexibility - the ability to adapt and work effectively within a variety of dynamic work situations whilst maintaining a professional attitude.


Degree educated, Operations Management or related field or 8-10 years of experience in the finance sector or in a related area: Must be able to demonstrate a proven track record for adding value to existing and new services

Leadership & people management experience, teambuilding and motivational skills
Knowledge of financial controls and office management procedures
People management and leadership and Influencing skills
Good time management and administration skills.

Awareness of internal and external customer needs
Cash handling at a senior level
Excellent reporting writing and experience of project management.
Working to tight deadlines with excellent organisational skills

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