Associate Private Banker, Kleinwort Hambros

  • Competitive
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Société Générale - UK
  • 22 Apr 18 2018-04-22

Societe Generale is one of the largest financial services groups in Europe and has been serving the needs of its clients in the UK for more than 100 years through a range of businesses.

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Description of the Business Line or Department Our commercial strategy focuses on three main areas:
- Ensure growth through our key client segments: KCS (Key Client Segment), FIM (Financial Intermediaries), Core Segment, International and Privilege
- Tighten our global sales management, notably by combining our indicators by entity and by private banker (AuM, NNMA, NBI, GOI);
- Anchor our risk culture, conduct, Customer Excellence and the Group values described in the Leadership Model in our sales force on a daily basis

For this role this will include Client/Asset gathering, maintenance of existing client book and actively assisting further expansion. Introduction of new client relationships to the Bank. Creation of new portfolio mandates with primary focus on DPM and Managed Advisory.

Summary of the key purposes of the role 

The purpose of the Associate Private Banker role is to support Private Bankers in implementing client advice. 
The role will work towards qualification and over time will be expected to develop through the Certification Regime and Training & Competence schemes under supervision into a fully competent Private Banker to ensure an internal supply of Private Bankers.

- Is responsible for providing support to one or more Senior Private Banker(s) / Directors in developing, managing and retaining client relationships with high net worth individuals as part of a member of a team of private bankers who are focused on one or more target segments, ensuring on-going support to the Private Banking Assistants as required 
- Actively assisting in developing client relationships to their full business potential

Summary of responsibilities 

- Provide administrative support to Private Bankers. Complete required paperwork and record maintenance, participate in various projects, respond to client enquiries and provide administrative co-ordination with all areas of the bank and, where necessary, the wider SG Group entities
- Attend meetings with Senior Private Banker(s)/Directors and assist with the completion of various client reviews (e.g Suitability Reviews, Periodic reviews, Static reviews) and Credit proposals ensuring full understanding of the on-boarding process and have the ability to document client circumstances appropriately, with the ability to identify high risk and vulnerable clients.
- Under supervision, understand existing client account types and portfolios (e.g asset classes such as Fixed Income/Equity) with the ability to communicate the Bank's current thinking on balance of portfolios 
- Provide, and enhance the reputation of the Bank for, providing high quality relationship management;
- Liaise with Private Banker and middle office functions to ensure that the client proposition is effectively fulfilled and that all business transacted for clients and the post-sale service provided to clients meets the key Treating Customer Fairly outcomes.
- Develop a solid ongoing relationship with each client with whom they have regular contact and in all dealings with clients, both pre-and post-sale, ensuring compliance with the principles of Treating Customers Fairly 
- Support the Private Banker in revenue generation from existing and potential clients, at all times be mindful of and adhere to the principles of Treating Customers Fairly 
- In agreement with the Team Leader when success is demonstrated in the Associate Private Banker role, when fully competent and sign off in the role, gradually take on a small number of clients from existing Bankers to start developing a client book of your own under direct supervision from your Team Leader 
- Continuously seek out self-development opportunities by obtaining appropriate professional qualifications such as CISI Investment Advice Diploma (IAD) qualifications and expanding experience and product/industry knowledge. 
- Proactively seek out self-development opportunities internally by attending weekly investment meetings, Product and Services training and client events. Evidence and document learning ensuring CPD is kept up to date
- Contribute and achieve personal and team targets and conversion rate at quarterly intervals throughout the year with Team Leader
- Use time effectively, balancing personal commitment with the use of other resources to deliver a high quality of service; 
- Maintain excellent professional standards through appropriate training and development and keep up to date with developments in the market place; 
- Work effectively and successfully within the team and corporate framework
- Perform all duties in accordance with the principles outlined in the SGPBH Code of Conduct, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that treats clients fairly and focuses on the long term sustainability of client relationships.
- Fully respect SG Policies and Procedures defined locally, at PRIV and at Group Level, in order to control operational risks. 
- Respect of local SGPBH procedures and relevant regulations
- Application of IMMUNE and FORCE rules
- Must seek management advice in case of doubt


Competencies- Individual contributor competencies as defined in the SG Leadership Model 
- Knowledge of business processes, standards, policies and procedures
- Understanding of Treating Customers Fairly Principles and application 
- Ability to understand client circumstances and identify high risk/vulnerable clients to assess suitability 
- Strong Verbal and written communication skills
- Numeracy
- Word, Excel, Powerpoint and other relevant IT skills
- Knowledge of regulations applying to the bank, its staff and our clients
- Knowledge of internal risk management, compliance, AML procedures and constant vigilance in respect of them
- Reliability and attention to detail
- Strong interpersonal skills
- Team Player & Collaboration
- Exercise good judgement skills to prevent fraud and raise alerts as necessary
- Polished Relationship management skills – ability to build and sustain relationships
- Ability to demonstrate business development skills and the aptitude to prospect for new business 
- Good presentation skills and the ability to market Kleinwort Hambros proposition 
- Ability to write, or learn to write business plans 
- Technical knowledge across a range of complex products and client portfolios. 
- Understands global financial markets. 
- Understands currencies, knows about varying political situations and environmental information

- Level 4 RDR compliant qualification (or working towards) such as the CISI Investment Advice Diploma (IAD) which must include the derivatives module 
- CeMAP or willing to work towards

- Relevant BA / BSc degree 
- A-Levels or equivalent