Application Support Analyst - Leading Financial Institution

  • Competitive + package
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Orbis Consultants
  • 19 Apr 18 2018-04-19

We are currently assisting our client, a leading financial institution, in the search for an Application Support Analyst to provide technical support across their suite of trading technology products.

Key Responsibilities

  • End to end application support of products, as well as internally and externally hosted solutions.
  • Hands-on fault diagnosis and resolution, process creation and optimization, knowledge sharing and delivery against agreed goals and objectives.
  • Involve and drive RCA for repetitive incidents and provide solutions.
  • Driving excellent levels of service to the business, effective management & technology strategy development and ownership through defined process
  • Define and monitor support SLA’s.
  • Define and monitor support processes and procedures.
  • Client onboarding related to support and infrastructure management.
  • Act as SPOC of 2-3 Products, Ownership of end to end production support, Requirement analysis and Root cause analysis.
  • Mentoring and developing the support team.
  • Day to day management of support team and issue and incident escalations.
  • Manage level 1 and 2 support, application monitoring and track scheduled deliverables.
  • Implementation of processes to monitor financial batches. Management of support of operational and technical incidents from detection through to resolution. 

Key Skills and Experience

  • Solid understanding of ITIL practices of application / technology support  to monitor, support, enhance and streamline production and application support.
  • Experience managing a technical support function in a high pressure environment.
  •  Hands-on Oracle, PL/SQL, Unix, Shell Scripting preferred.
  •  Experience in delivering all aspects of production support for various applications along with some of 3rd party vendor products.
  • Ability to maintain strong relationships with senior stakeholders from within financial services. 
  • Understanding of OTC derivatives highly desirable.