Algo Support Analyst

  • Competitive
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Investment Technology Group (UK)
  • 22 Mar 18 2018-03-22

ITG is looking for an analytical and personable Support Analyst to join our EU Algo Trade Support team. Investors around the world receive better returns because of the work we do every day. From traders to technologists and everyone in between, ITGers are passionate about innovating, solving problems and making an impact on the bottom line. Our teams set the bar high and strive to consistently provide best-in-class service to institutional investors around the world.


• Provide 1st & 2nd level technical support to all users of ITG’s algorithmic trading and order routing platforms
• Real-time monitoring of ITG’s electronic order flow, monitoring strategy behaviour & performance
• Provide 2nd level business support to ITG’s client coverage and sales teams
• Assist with the release of Algorithm software, including requirement gathering, product configuration, installation and beta testing
• Develop and maintain strong relationships with the Electronic Trading Desk, Product Managers, Development teams and other Production Support/Technology teams
• Assist in the analysis and evaluation of ITG’s Electronic Trading product offering


• Degree qualification in a technical or business related discipline e.g. Computing/Engineering/Finance/ (Minimum 2:1 or equivalent level)
• 2+ years in a relevant role, working within the Electronic Trading space or in a technical support role
• A genuine interest in Electronic Trading & Technology
• Eagerness and enthusiasm towards working in a front office environment
• Broad technical skills, ability to troubleshoot and resolve technical issues – some coding/scripting experience an advantage
• Good communication and relationship building skills
• Self-driven, able to work both as part of a team and manage projects on an individual basis
• Strong analytical skill set essential


• A smaller team environment with 3-10 professionals
• A great place for upward and geographic mobility
• Direct exposure to the decision makers and senior leaders on all sides of the business
• The energetic dynamism of financial markets
• Teams that are passionate about continually learning, improving and raising the bar
• A community that values hard work as well as work-life balance
• A company that is committed to giving back to surrounding communities, from LA to Hong Kong and Sydney and the 11 locations in between