2nd Line Support Engineer

  • Dependent on experience
  • London, England, United Kingdom
  • Permanent, Full time
  • Tradition
  • 18 Apr 19

Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.

Tradition is currently seeking to appoint an experienced 2nd Line Support to be based in the London office.

Main responsibilities within the 2nd Line Support position include:

Attend and fix any 2nd line hardware PC problems
Attend and fix any 2nd line Software related problems
Attend and fix any 2nd line voice related problems
Attend and fix any 2nd line application software problems
Work with project team and 3rd line support when required
Attend and fix any dealer board problems
Attend and fix any network problems
Build PC's as required checking that the necessary software is loaded properly in addition to standard Build.
Build Laptop P.C's as required.
Install P.C's and Laptops as requested.
Ensure that necessary IP addresses are loaded and the correct patching has been done on the network and all changes are recorded on the patching schedule
Install printers as requested. Ensure that necessary records are amended
Make all administration amendments to (dealer board system) as appropriate
Facilitate new line testing
Responsible for reporting line faults and ensuring they are resolved in a timely manner
Investigate long term issues and report findings to relevant parties, e.g. network, server etc
Supplier and client relations
Any other duties that may reasonably be requested including 1st line roles and responsibilities

Key skills and experience required in this role:

Good knowledge of Microsoft products.
Good knowledge of networking
Good knowledge of PC’s.
Knowledge of Cisco, CCM, Change control, Voice software
Knowledge of Dealer board systems would be advantageous.
Knowledge of Linux systems would be advantageous.
IT qualifications (preferably Microsoft/Cisco/Linux qualified)