Service Analyst Service Analyst …

Aston Carter
in Leeds, England, United Kingdom
Contract, Full time
Be the first to apply
150.00 - 250.00 GBP/Daily
Aston Carter
in Leeds, England, United Kingdom
Contract, Full time
Be the first to apply
150.00 - 250.00 GBP/Daily
Description: A Service Analyst is required to join the Short Term Borrowing domain within RBS to liaise between the Customer Journey Developer and the Technical Architect to understand how the Customer Journey will impact the supporting IT function. Once they understand both sides of the

Description:

A Service Analyst is required to join the Short Term Borrowing domain within RBS to liaise between the Customer Journey Developer and the Technical Architect to understand how the Customer Journey will impact the supporting IT function. Once they understand both sides of the process, they will then work with the ServiceNow team to create an image of how this should look and subsequent dashboard for various technical teams to use. This it to allow a range of teams across the business to have a visual representation of what platforms and applications are linked with each other and exactly what dependencies they have on each other to allow them to make the correct decisions before making technical changes. All Journeys across STB (card services, 0% balance transfer, gambling lock, high cost credit, Loans) are interlinked and need to be altered to make technical changes when enhancements are added. The bank have always made changes based on the technical application itself but now want to make them based on the customer journeys. As the Customer Journeys continue to be defined a service will be created to show the platforms, applications and dependencies behind the service to make future technical changes based on user stories easier to understand. A successful programme would end up with bank having a range of ServiceNow dashboards which clearly demonstrate the relationships between applications and platforms with the click of a button.

Skills:

  • test scenarios
  • Service Analyst
  • Service Analysis
  • Technical Analysis
  • incident
  • ITIL
  • Service management
  • Service Design
  • Processes
  • process maps
  • dashboards
  • dashboard
  • framework
  • service life cycle

Trading as TEKsystems, Aston Carter and Aerotek SAS. 6‐8 rue Daru, 75008 Paris, France. Co Reg/Siren 499 449 494 RCS Paris. Aerotek, Aston Carter and TEKsystems are companies within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield



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