Apprenticeships – Operations & Delivery Manager - CSL

  • Competitive
  • Leeds, England, United Kingdom
  • Permanent, Full time
  • KPMG
  • 19 Nov 18

Deep knowledge of apprenticeships, including the development of apprenticeship operations. Strong communication and relationship management skills Proactive approach to problem solving Ability to prioritise a range of tasks to ensure deadlines are met Flexible approach to work

Apprenticeship industry or further education experience:

  • Experience of managing assessors/skills coaches/apprenticeship facilitators in a training provider, employer or college
  • Awareness of apprenticeship management information systems
  • Knowledge/experience of OFSTED, the Common Inspection Framework and quality processes
  • Knowledge/experience of ESFA Apprenticeship Funding Rules
  • Understanding of Apprenticeship standards and frameworks
  • Excellent accuracy and organisational skills
  • Strong time management and prioritisation skills
  • Ability to communicate effectively with learners and clients
  • Qualified teacher or assessor desirable
  • Experience of managing subcontractors desirable

The Role:

  • To ensure the effective delivery of KPMG apprenticeship programmes namely; Fast Track Level 4 Project Delivery, Finance and Policy apprenticeships in line with CSL, ESFA and Ofsted requirements
  • To line manage the team of apprenticeship facilitators ensuring effective performance management, standardisation, cover, caseload management and deployment.
  • To ensure the effective running of KPMG sub contacted apprenticeship programmes by working with existing and new partners and the KPMG contracting team.
  • To develop the Apprenticeship curriculum in line with CSL requirements and the KPMG Curriculum team
  • To contribute to the Self Assessment Review and Quality Improvement Plan for apprenticeships in partnership with the Quality and Compliance Manager.
  • To manage and maintain learner progress on apprenticeship programmes by ensuring effective contact is maintained with learners and Service Level Agreements (SLAs) are adhered to.
  • To ensure timely progress towards End Point Assessment securing successful achievement for apprentices.
  • To be involved in learner sign ups/inductions and the provision of effective Information Advice and Guidance (IAG) to apprentices in conjunction with the Apprenticeships team
  • To provide a quality service to all stakeholders, learners and clients
  • To respond and resolve apprenticeship issues and complaints in conjunction with other members of the Apprenticeship team, the Service Centre, CSL and Civil Service Departments ensuring responses are within SLA timescales.