CSR & Employee Engagement Manager

  • Competitive
  • Kingswood, England, United Kingdom
  • Permanent, Full time
  • Paragon Executive
  • 18 Feb 18 2018-02-18

You will operate at both the strategic and operational level to deliver on an ambitious Global CSR & Employee Engagement programme

You will be the lead for two key areas; CSR and Employee Feedback and Engagement

Overview of the role:

  • Set the strategic direction for the company’s approach to CSR and put in place measures that ensure these objectives are being met.
  • Work with senior leaders across the business to ensure CSR activity is meeting their needs and, where appropriate, engage with clients.
  • Manage global CSR campaigns and administer the grant matching programme, including liaison with the Charities Aid Foundation
  • As CSR global lead, set the strategy and guide local CSR committees around the world.
  • Ensure that each location has a staffed and functioning CSR Committee
  • Set and manage the annual budget for each CSR Committee
  • Provide oversight and governance of all CSR Committees and provide periodic management reporting of activities
  • Liaise with major charity partners in order to maximise opportunities for visibility and support within agreed campaigns
  • Close alignment with HR, Diversity and Inclusion and other key stakeholders to agree and set out major themes and events as part of strategic plan and supporting comms plan.
  • Set the strategic direction around why employee engagement surveys matter and engage with key stakeholders to ensure their buy-in and commitment to participating in surveys.
  • Own and manage the planning, coordination, delivery and reporting of the employee surveys (regular in-depth and identified pulse surveys).
  • Manage data analysis, both at a high level and through liaison with vendor, and help explain and guide key stakeholders on their results.
  • Identify the key outputs from the survey and how the results will be used to drive greater levels of colleague engagement.
  • Set and monitor global action plans and report on progress.
  • Work with senior stakeholders in the business to ensure actions arising from the survey are being followed up
  • Responsible for regular communications on progress at both a global level and supporting teams to communicate on a local basis.

Ideal candidate will have:

  • Experience in an international employee communications function, ideally within Financial Services
  • Project management skills, knowledge of survey construction and analysis
  • Experience with CSR programmes and the charitable sector
  • Proven track record in successful employee engagement
  • Experience of using digital and social media in employee communications
  • Critical judgement of what makes for effective employee communications, and the ability to make the case in support of this to senior levels of management if required
  • Comfortable and confident communicating directly with different functions and levels of seniority, including Global Operating Committee members and senior management
  • Experience working in a matrixed, international and multi-cultural organisation
  • Ability to operate at both a strategic and operational level
  • Strong inter-personal skills and the ability to win support by influence rather than authority
  • A record of achieving results
  • Ability to work in a fast-paced environment and manage multiple projects concurrently
  • Willingness to explore new approaches to increase efficiency and improve processes without sacrificing creativity or quality
  • Exceptional organisational skills with an acute attention to detail
  • Excellent relationship building, written and verbal communication skills
  • Exceptional presentational skills, both in writing and in person