Head of Purchasing and Payments Service Centre - Broadlands Business Campus (Near Horsham) Head of Purchasing and Payments Service Centre -  …

Schroders Investment Management
in Horsham, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Schroders Investment Management
in Horsham, England, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Schroders Investment Management
Head of Purchasing and Payments Service Centre - Broadlands Business Campus (Near Horsham)
Role Overview:
We are building a brand new Purchasing and Payment capability in our Broadland Business Centre which will provide client focussed, best in class support to stakeholders across the full cost lifecycle. The successful candidate will be responsible for the development and leadership of this new capability. The Supply Chain Services, Purchasing, Payables and Reconciliations team all report to this role.

Who we're looking for
Your role will be to promote a culture of excellence in service delivery throughout the team. You'll have proven experience of leading a service centre with experience of managing an operation through periods of significant growth or change. You need excellent communication and leadership skills to lead and motivate a developing service operation with experience engaging all levels across the wider business to achieve goals and objectives.

About Schroders
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base
You'll be based at our Broadlands Business Campus near Horsham in West Sussex. It's home to our EMEA Operations and Technology Operations hub.

The team
You'll lead the Purchasing and Payments Service Centre which is the operational hub through which Schroders will manage the end-to-end cost lifecycle, from supplier due diligence and onboarding through to payments and reconciliations. This Service Centre consists of 3 teams (i) Supply Chain Services, responsible for supplier onboarding compliance and leveraging buying channels to effectively manage the supply chain; (ii) Purchasing and Payables responsible for effective purchasing and ensuring payments to our employees, clients and suppliers are made on a timely basis and; (iii) Reconciliations, responsible for ensuring cash and other reconciliations are performed to a high standard.

What you'll do
Lead the implementation of the new Service Centre to develop a culture of service excellence.
Ensure teams are appropriately resourced in order to meet SLA's and stakeholder expectations, flexing and adapting to meet scheduled and unexpected peaks of activity
Collating, evaluating and processing data to identify patterns and trends to drive continuous improvement
Regularly issue and review Voice of Customer to improve quality of service offering
Translate and articulate Finance's vision for the Service Centre, establishing a strong direction and ensuring all are fully aligned/on board
Lead by example to encourage a culture of service excellence
Effectively drive and manage the change agenda, implementing improved ways of working, to positively impact stakeholders
Manage the day to day performance of the respective Service Centre teams to deliver a best in class service, meeting or exceeding all KPIs and within budget.
Set the strategy for the development of the Service Centre and it's employees. Regularly reviewing new practices and technologies to develop and evolve the stakeholder service offering.
Lead, inspire and co-ordinate the Service Centre management team to develop a one-team, service based mindset and culture.
Be accountable for the end-to-end cost lifecycle and associated policies and procedures ensuring the control framework remains fit for purpose and effective.
Responsible for the Service Centra recruitment, training, induction and coaching strategy
Implement effective resource planning to ensure effective and appropriate resource utilisation
Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
Deliver cost efficiencies and increased customer satisfaction scores.
Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

The knowledge, experience and qualifications you need
Ability to consider wider business strategy and align functional strategy accordingly.
Track record of global/regional delivery across complex environments.
Proven track record of effectively leading and managing multiple teams in a Service Centre environment
Experience operating in a regulated control function
Experience and knowledge of implementing and maintaining effective technology solutions/services to provide positive stakeholder service
Demonstrable experience of driving change within a service/operations centre
Ability to lead and inspire others

The knowledge, experience and qualifications that will help
Demonstrable experience of designing, owning and implementing a supplier management and oversight framework.
Experience of leading operational service centres meeting service level and effective KPI reporting.
Ability and experience coordinating due diligence activities across technical specialists (e.g. Operational Risk, Information Security, Credit Risk, Financial Crime, Legal) globally.
Excellent levels of communication, able to influence and persuade others, whilst building strong working relationships
Technical experience of design and implementing contract database / supplier management systems.
Experience working in Finance, accounting environment

What you'll be like
Capable of remaining positive when under pressure.
Flexible approach to work with an ability to adapt to change.
Friendly, approachable, enjoys working and contributing to the team.
Continuous improvement mind-set, challenges the status quo and seeks self improvement.
Analytical, capable of taking data and presenting findings to inform colleagues and stakeholders.
Excellent organisation, communication, project management, presentation and problem solving skills.
Able to influence and persuade others, whilst building strong working relationships.
Earn respect from colleagues and willing to complete tasks at either end of the complexity spectrum.
You will demonstrate proactivity, positivity and tenacity; with strong intellectual curiosity in the role Group Procurement and Schroders perform and the impact we have on the market.

We're looking for the best, whoever they are
Schroders is an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability.
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