Client Management Director Client Management Director …

in Harrogate, England, United Kingdom
Permanent, Full time
Last application, 27 Nov 20
in Harrogate, England, United Kingdom
Permanent, Full time
Last application, 27 Nov 20
We’re hiring! We are looking for a Client Management Director to Lead our team in Harrogate.


The Client Management Director (CMD) will be the senior contact at this location and will lead a team of Account Executives and brokers to provide solutions to client and run the profit and loss for this team.   They will drive revenue growth through the provision of Aon services to their clients, through a dedicated team of Account Executives/Client Managers, drawing upon designated service teams and specialist resources, including those from other Divisions of Aon where appropriate. 

The CMD will build a highly motivated, focused team of Account Executives/Client Managers with a total portfolio expected to grow from current levels of £1.2mill, who are encouraged to share problems and use initiative in the pursuit of customer service excellence.

Through strong leadership and influence, the CMD will set the standard for others to aspire to.

The CMD will fulfil the senior client liaison role for a number of key clients and will drive new business growth across the team.

About Aon 

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Key Accountabilities

  • Lead a dedicated team of Account Executives/client managers in our Advisory business to achieve the annual revenue target for their group of clients by effectively implementing the client management strategy and annual plans.
  • Manage the performance delivered by that dedicated team and ensure the overall profitable growth of revenue of their clients.
  • Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools
  • Lead the Account Executive/Client Management team to act as the Client’s advocate and guide within Aon ensuring products and services are identified and introduced, to meet the needs of Clients
  • Act as senior relationship manager for designated clients co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their Clients


  • ACII/FCII or equivalent


  • Experience in the insurance industry with proven experience in:
  • Client relationship management
  • People management and motivation
  • Commercial understanding of business i.e market forces, business drivers etc
  • Deep and thorough understanding of client business and risk issues
  • Understanding of the Insurance market dynamics and key players
  • Programme design
  • Insurance technical knowledge to Level Three competence
  • Knowledge of Aon products and services


  • Client relationship management
  • Fee setting and negotiation skills
  • Inspiring communicator
  • Expense management
  • Sales
  • Influencing skills
  • Coaching
  • Capable of ambassadorial role in local geographic area
  • Able to motivate and inspire teams to achieve success

Salary and Benefits

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.

We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application.

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