Lead Business Analyst Lead Business Analyst …

Lloyds Banking Group
in Halifax, England, United Kingdom
Permanent, Full time
Be the first to apply
Negotiable
Lloyds Banking Group
in Halifax, England, United Kingdom
Permanent, Full time
Be the first to apply
Negotiable
Lloyds Banking Group, the UK's largest Mortgage provider, is digitising its mortgage journey to create the simplest, most convenient and engaging customer experience in the industry It's great time to join our relationship lab in Halifax to help us transform our Branch and Telephony mortgage journeys. We are looking at how our journeys can be transformed through improved customer communications, a seamless handover from our digital channel and via the increased use of automated tools.

At Lloyds we're motivated by a clear purpose; to help Britain prosper. Over the last few years, we've grown our number of active online banking users to 14.5 million and our mobile users to over 9 million.

We're committed to continuing to deliver a leading customer experience by improving our digital capabilities, providing personalised propositions and building on our multi-channel model.

We're embarking on a bold transformation program supported by over £3bn in strategic investment to improve customer experiences, digitise the Group, maximise our capabilities and transform our ways of working as we progress on our journey to build the Bank of the Future

Do you want to drive cultural change at the UK's largest digital bank?

Lloyds Banking Group, the UK's largest Mortgage provider, is digitising its mortgage journey to create the simplest, most convenient and engaging customer experience in the industry.

As such this is a great time to join our relationship lab in Halifax to help us transform our Branch and Telephony mortgage journeys. We are looking at how our journeys can be transformed through improved customer communications, a seamless handover from our digital channel and via the increased use of automated tools.

As an experienced BA this is a fantastic opportunity to join one of the labs agile feature teams working within our co-located multi-functional team to help shape our journeys, features and products.

Could you help us make it possible?

It's an exciting time to join us as we're investing in our people, data and platforms with £3bn over the next three years. We'll give you training in our change approach, a support network through our agile community and the opportunity to develop your career here.

You would play a key role identifying the business needs, interprets complex data and manage the efficient and effective production of high quality information, analysis and research, anticipating partner's needs.

.So what are we looking for in you?

  • You're a dynamic and adaptable individual - able to use & learn new skills & knowledge in varying circumstances
  • You've a well-developed communication kit bag with extensive customer management experience
  • A natural facilitator and decision-maker, you'll enable collaboration across all disciplines within the Lab
  • You'll be a skilled negotiator, analytical thinker and problem solver
  • And you'll influence positively - demonstrating similar values and behaviours to our Group's and encouraging this in team members
  • You'll be skilled in Managing and minimising operational risks
  • You'll be a natural leader who'll coach and support colleagues to 'deliver best in class' change
  • You'll be comfortable providing complex analytical and research advice and recommendations and using your own judgement
  • You'll be skilled in identifying the underlying business needs to be addressed, comfortable in challenging existing practices and in ensuring requirements will address the defined business problem
  • You'll be comfortable translating business needs into project objectives, features and user stories.

.We'll be specifically looking for these skills on your CV:

  • Solid Understanding of business analysis and techniques and their practical application
  • Exposure to skills from multiple disciplines such as Operating Model, Process Design, Digital and Technology
  • Exposure to systems thinking and agile change delivery
  • Modelling - develop, define & document 'As Is' & 'To Be' process models and data definitions
  • Evidence of maintaining internal and external networks to source data and information to enable timely recommendations and advice.
  • Evidence of Engaging and influencing partners, anticipating, clarifying and shaping requirements for the purpose of optimising business results

What else could you bring with you?

  • Solid understanding of banking operating model and process frameworks, along with techniques to analyse and improve them (e.g. Lean)
  • Familiarity with BDD, TDD, and construction of supporting Acceptance Criteria
  • Detailed technical knowledge across a range of reporting applications and systems

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop personally and professionally and work collaboratively.

We're proud to be an equal opportunity employer and deeply value diversity within our organisation. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

You can expect a career that's full of opportunity and a package that includes:

  • A 15% performance related bonus
  • A generous pension contribution
  • 30 days holiday plus bank holidays
  • Private Health cover
  • 4% Flexible benefit cash pot you can shape to fit your lifestyle

So if you have the skills, background and outlook we're seeking and this opportunity appeals then get in touch, we'd love to hear from you...

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