Whether it's saving, spending or borrowing, we want to help our personal and business customers navigate through their individual journey. We'll look for ways to tailor our products and services to recognise that different customers need different things from us. And we'll focus on helping our customers, and being ready to provide support with expertise when they need it, putting things right when they go wrong.
Our Chief Customer Office brings together Brands and Marketing, Insights and reporting, personalised consumer propositions and the E2E Customer Experience.
Within this team, we're developing a brand new in-house creative agency, built from the ground up to be nimbler and more effective. By being closer to our 30 million customers and understanding our leading brands (Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows) we'll be able to build more responsive, useful and human communication experiences for our customers.
Skills /experience required
Sound like your kind of place?
In return, you'll enjoy our dedication to your ongoing personal and professional development. Here, you'll grow as a person and develop your career. As a valued member of our team, we'll support to grow and advance you through excellent training and progression opportunities. Our customers' experience and success starts with yours.
So if you'd like to be part of an inclusive, values-based culture focused on making a difference, we'd love to hear from you. Whatever your aspiration, you can also expect excellent benefits, including performance-related bonus, private health cover, share schemes and a generous pension contribution, along with the option to choose an additional cash lump sum or pick from a wide range of industry leading benefits.
Together we make it possible - join us and you'll be part of an organisation that values your contribution and empowers you to make a difference.