UX Researcher UX Researcher …

in Glasgow, United Kingdom
Contract, Full time
Be the first to apply
Market Rates - PAYE
in Glasgow, United Kingdom
Contract, Full time
Be the first to apply
Market Rates - PAYE
UX Researcher - 6 months PAYE Temp to perm contract - Glasgow

UX Researcher

We are currently seeking an energetic and innovative UX Researcher to join JP Morgan in Glasgow on an initial 6 months contract with the opportunity of converting to permanent. You should have previous UX Research experience to be considered.

J.P. Morgan is transforming the future of private banking by incorporating a strong Product, Research and Design discipline along with emerging technologies into the products and services we create. Our team, which sits within J.P. Morgan's Wealth Management, serves J.P Morgan Private Bank clients, as well as their advisors. We develop and refine the tools that are essential for helping our clients grow, maintain, and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors, while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate UX not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.

We are looking for a creative and resourceful UX Researcher with strong design research skills to join our rapidly growing team of innovators, disruptors and problem solvers. This role is based in Glasgow, working directly with an international team located in Hong Kong, New York, Bangalore, Singapore, London, Glasgow, and Geneva.

As a UX Researcher you will develop research strategies that deliver actionable insights using qualitative and quantitative research methods to improve and innovate desktop and mobile user experiences. This is a hands-on role, where you will scope and craft research plans, conduct research sessions, and present your study findings to business stakeholders.

Naturally, we want someone who can think outside the box and provide fresh thought leadership, but we are also looking for an individual who will complement and embody our team culture - caring and empathizing with our customers, showing kindness, seeing a need or pain point and actively reaching out to help. If you can explain why you're that person, we want you!

Primary Responsibilities

  • Work with product owners and designers to understand the customer segments and related product/service offerings
  • Partner with designers to clarify project goals and identify areas where user experience research can provide greater insight and success
  • Design and conduct research studies that follow research best practices and methodologies
  • Ensure all research study findings and results are actionable and contribute directly towards meeting project and business goals
  • Partner with design team lead to identify future research needs and develop a research roadmap
  • Present and communicate research results and recommendations to the stakeholder team and larger organization when needed
  • Support research team lead in project prioritization and progress reporting
  • Support other team researchers as needed to ensure quality and consistency of deliverables and best practice compliance
  • Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
  • Collaborate with research support vendors to ensure quality of facilities and study participant pools meet expectations
  • Contribute to next gen research group vision, identifying areas of opportunity or improvement
  • Participate in recruiting and interviewing new team members
  • You are willing to work outside of 9am-6pm hours in order to accommodate communications with international colleagues


  • Experience planning and executing user research studies
  • Bachelor's degree required
  • Demonstrated ability to drive multiple medium complexity initiatives with minimal guidance
  • Demonstrated ability to champion UX research and integrate within the design planning, estimation, and prioritization process
  • Demonstrated ability to incorporate design thinking into the product development process
  • Clear, articulate communication skills
  • Familiarity with banking and finance a plus
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