Middle Office Senior Manager

  • Competitive
  • Glasgow, Scotland, United Kingdom
  • Temporary, Full time
  • Change Recruitment Group
  • 06 Dec 17 2017-12-06

Change Recruitment Group Glasgow based asset servicing client is looking to hire a Middle Office Senior Manager to support the head of in delivering administration activities which support their clients start of day position.

Middle Office Senior Manager | Glasgow | 18 Month FTC | £competitive

The Senior Management Team must oversee the effective delivery of these activities, and effectively create strategies to manage risk and develop business opportunities. The Middle Office Senior Manager  is responsible for providing operational Management support for Global Middle Office. The role will provide senior management capability and oversight for both strategic and operational initiatives across Global locations.  In addition the role will ensure the consistent use of best practice in all aspects of business management supporting the Global Middle office senior management team

Responsibilities of the Middle Office Senior Manager:

Global Client Service Delivery
·    Ensure a high quality client service is delivered to all clients
·    Market our services, successes and client development and be an ambassador for the business
·    Build strong, professional networking relationships with clients and peer group across the business
·    Strengthen and leverage relationships with suppliers to ensure our service needs are met and we can understand our benchmark place within our competitors

Continuous Improvement & New Business
·    Work with the business managers to identify, recommend and implement improvements to systems and processes in support of client requirements and the Global Strategic Operating Model
·    Develop and implement resilient processes and systems to support new/changes to business products including mandatory changes to market/governance and regulations.
·    Collaboration with Functional Heads, Process Owners, Technical, Risk and Change teams on operating models and projects to improve efficiencies
·    Create an Innovative culture where Innovation delivers results
Global Process Owner
·    Create and drive Global Community across Middle Office function
·    Develop Process vision, strategy & objectives
·    Develop & implement process improvement initiatives via work stream priorities with Global Community
·    Monitor processes performance across the community via work stream progress & governance
·    Communicate to Senior Management and key stakeholders

Risk Management
·    Review current internal controls with business managers to ensure operational risk is identified and actions implemented to mitigate recognised risk
·    Provide support to business managers to ensure appropriate process and resource management is in place and tracked
·    Working with the Business Managers to ensure Management Information correctly reflects the performance of the business, highlighting trends and performing causal analysis where required
·    Evolve risk and control framework continuously to effectively manage risk across all global locations
·    Standardise approach, controls and oversight globally

Budget Management
·    Responsible for the evolution of unit costs across all teams ensuring that productivity improves with each release of unit costs. Benchmark them against market prices
·    Oversight of Global budgets ensuring consistent approach applied across locations
·    Provide support in all aspects of financial management for Global Middle Office, including but not limited to, Unit Costing, Cost Centre re-charging, head count reconciliation and planning
·    Monitoring expenditure and working with business Managers to ensure costs are managed within budget

Staff Management and Development
·    Support Middle Office Senior Managers with Staff Management and provide coaching and guidance to New Managers to the business
·    Ensure all staff have the required skill, expertise and knowledge in order to perform their role
·    Lead and motivate staff to ensure engagement at all levels within the team

Strategy and Governance
·    Define and maintain the global operating model for Middle Office Operations
·    Maintain and manage plans to support the Global Operating model
·    Ensure that programmes meet their time, cost quality and benefits.
·    Establish and maintain the various aspects of governance including facilitation of decision making, managing key forums and meetings, addressing issues and key risks, reporting to senior stakeholders status against milestones, budget.
·    To establish, clear performance targets, which will improve operational performance, monitor the delivery against these targets and address inadequacies

Background of the Middle Office Senior Manager

·    Current or previous experience as a senior manager in a middle office function for an asset manager or asset servicing business
·    Strong Risk Management awareness
·    Involvement in or lead on Significant Change Programs
·    Strong Client Service Skills
·    Strong communication skills (both written and verbal)
·    Ability to work under pressure calmly and to tight deadlines
·    Ability to multi-task and take a flexible approach
·    Works collaboratively and in a collegiate and friendly manner

This is a fantastic opportunity for a Middle office Senior Manager to join a global brand and play a part in their day to day activities as a senior stakeholder. This will be a challenging yet rewarding role that will suit a candidate looking for the next step in their career or someone looking to get back into such a role. Please contact Steven Fairlie on 0131 473 4921 or email me your CV to steven.fairlie@changerecruitmentgroup.com