KYC Telephony Data Gathering Analyst - Dutch Speaking KYC Telephony Data Gathering Analyst - Dutch  …

JCW Search
in Glasgow, Scotland, United Kingdom
Contract, Full time
Be the first to apply
Competitive
JCW Search
in Glasgow, Scotland, United Kingdom
Contract, Full time
Be the first to apply
Competitive
KYC Telephony Data Gathering Analyst - Dutch Speaking

Role Purpose

This role will assist the Analyst Support role in gathering the necessary information in order for cases to be completed in a timely manner to expected business timeframes.

You will interact with customers via both receiving inbound calls and making outbound chaser calls.

The role will involve accurately capturing customer details and performing validation and security checks as required

Deliverables

• Conducting inbound and outbound 'first contact' calls with customers

• Accurate data entry and processing

• All calls/tasks handled in line with agreed SLA

• Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for all calls where required

• Ensure Information Security risks are effectively managed in line with client expectations and work extensively with KPMG internal information risk and ITS teams to apply appropriate standards.

• Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards

• Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested

• Ensure quality is embedded within the work

Essential Experience

• Working knowledge of MS office- Excel, Word and Outlook

• Good administrative ability and accuracy in capturing customer information

• Articulate in both written and verbal communication

• Must be fluent in both English and Dutch - written and spoken

Role Title

Analyst Support - Dutch

Grade

E

Location

Glasgow

Span of control

0 direct reports

Reports to

Team Leader

Overview

KPMG Managed Services provide an innovative and cost effective solution to the delivery of large scale review and/or processing activity across multiple industries, geographies and processes. The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews.

We bring together KPMG subject matter expertise, highly skilled operational resource and, where required, proprietary technology assets, providing clients with a single joined-up approach

Role Purpose

This role will assist the Analyst Support role in gathering the necessary information in order for cases to be completed in a timely manner to expected business timeframes.

You will interact with customers via both receiving inbound calls and making outbound chaser calls.

The role will involve accurately capturing customer details and performing validation and security checks as required.

Deliverables

• Conducting inbound and outbound 'first contact' calls with customers

• Accurate data entry and processing

• All calls/tasks handled in line with agreed SLA

• Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for all calls where required

• Ensure Information Security risks are effectively managed in line with client expectations and work extensively with KPMG internal information risk and ITS teams to apply appropriat
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