Complaints Handler Glasgow - Bank Account Mis-selling

  • £200 per day
  • Glasgow, Scotland, United Kingdom
  • Contract, Full time
  • Holmes Search
  • 16 Jan 18 2018-01-16

Contract role paying £200 per day for anyone who has experience in dealing with complaints from mis-sold or potentially mis-sold retail bank accounts.

The complaints handler will be responsible for 

  • Reviewing and completing on average 25 cases per week
  • Reviewing cases in line with project scope
  • Tracking case accurately on systems   
  • Dealing directly with the customer if required
  • Escalating all issues to team leads if required

Applicants must have

  • Familiarity with paid for bank accounts
  • Familiarity with identifying vulnerable individuals as per the FCA guidelines
  • Experience dealing with the end client
  • Experience drafting complaint response letters
  • Ability to work efficiently to meet targets and expectations