Job Description



We are searching for Business Advisers to join our Business Direct telephony team. If you have a passion for delivering fantastic customer service and helping customers with all their business banking needs this might be the role for you!



We are looking for highly motivated individuals to provide a best in class, tailor made experience to our small business customers. But don't worry, we will coach, support and encourage you to develop the skills you need.



This role works on a rotational shift basis between the hours of 8am - 8pm. The first three weeks of training will be held in person, on site, on a Monday to Friday 9 to 5 schedule.



At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.



For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our
Glasgow office.
As you'll be based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.




Virgin Money is now part of Nationwide



Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.



You'll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We're a workplace where you're rewarded, recognised and celebrated.



If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.




Responsibilities




What you'll be doing



As the first point of contact for both prospective and existing customers, you'll deliver an outstanding customer experience by providing a professional, friendly, and personable service at every interaction. You'll take ownership of customer queries and requests, ensuring they are resolved efficiently and effectively.



Through meaningful conversations, you'll build an understanding of customers' needs and introduce the products and services best suited to help them achieve their goals. You'll also play an important role in supporting the team's wider business objectives, including helping customers make the most of our digital services and solutions.



Maintaining high standards of data quality and accuracy will be a key part of your role, alongside ensuring that all policies, procedures, and FCA (Financial Conduct Authority) banking regulations are consistently followed.




About you

• Experience within customer service and a passion to go the extra mile to ensure a brilliant customer experience


• Excellent organisational skills and attention to detail, with the ability to manage administrative tasks efficiently and work to agreed deadlines. Good working knowledge of Microsoft Office applications, including Outlook and Teams


• Strong verbal and written communication skills


• Experience working within a team dynamic to provide excellent customer experience


• Ability to understand and follow policies and procedures to ensure we keep the society and our customers safe

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind


• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand


• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development


• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.




Qualifications




The extras you'll get



There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata


• Private medical insurance


• A highly competitive pension to help you build a strong foundation for retirement


• Access to an annual performance-related bonus


• Training and development to help you progress your career


• A great selection of additional benefits through our salary sacrifice scheme


• Life assurance to provide peace of mind for you and your loved ones in the event of your death


• Wellhub - access to a range of free and paid options for health and wellness


• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society



We forge our own path at Nationwide.



As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.



If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.



At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.



We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.




What to do next



If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.



We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.