Client Services Manager

  • Negotiable
  • Edinburgh, Scotland, United Kingdom Edinburgh Scotland GB
  • Contract, Full time
  • HSBC Bank plc
  • 23 Apr 18 2018-04-23

Role: Client Services Manager Location: Edinburgh, Scotland Duration: 12 months Rate: DOE

Role: Client Services Manager

Location: Edinburgh, Scotland

Duration: 12 months

Rate: DOE

Role Purpose:

HSBC Securities Services, UK provides industry leading global custody and investment services to corporate and institutional clients worldwide. The purpose of the role is to manage and communicate the service expectations of clients as delivered by HSS UK, to create high levels of client satisfaction through the execution of service excellence across all HSS products and to oversee the delivery of all operational services in UK and across multiple HSS locations and service components, irrespective of geographic location.

Accountabilities:

The primary purpose of the role is to ensure that an effective client management strategy is implemented and adhered to in the UK, with the end result being a fully reference-able client base. However, the role is not limited to the service delivery aspect of client management. This role is also aimed at accountability for revenue retention and growth from new business, incremental business and cross selling HSBC products for the assigned "other" client base.

Essential Experience:

Coordinate and maintain client retention efforts for all your clients that may be at risk in tandem with product management, service delivery and sales managers to ensure high client satisfaction and a reference-able client base.

Sponsor all new business approval submissions for the assigned client base and be accountable for all deal management, pipeline reporting and business approval processes and procedures. Maintain assigned client base/sector development dashboard against AOP plans.

Support agreed service and change management oversight programs as part of the relationship governance model agreed with assigned client(s).