Client Service Associate (Corporate Actions) Client Service Associate (Corporate Actions) …

State Street Corporation
in Edinburgh, Scotland, United Kingdom
Permanent, Full time
Be the first to apply
State Street Corporation
in Edinburgh, Scotland, United Kingdom
Permanent, Full time
Be the first to apply
Posted by:
Tahiya Chowdhury • Recruiter
Posted by:
Tahiya Chowdhury
As a member of State Street’s Corporate Actions Client Service team based in Edinburgh , this role is responsible for the delivery of custody services to State Street’s client's and Investment Managers. The candidate will be responsible for providing subject matter expert support answering Corporate Actions and Income client inquiries and ensuring reporting deliverables are resolved within client service level agreements and agreed quality standards. Working in a global team ,the candidate will liaise with State Street colleagues and clients across multiple time zones, an understanding Corporate Actions event lifecycle and Income services is desirable.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Corporate Actions Client Service, Senior Associate you will

  • Ensure client inquiries are resolved and escalated as needed, review aged inquiries to ensure appropriate and timely resolution in accordance with Standard Operating Procedures.
  • As required, participate in client calls and complete reporting tasks within the assigned timeframes.
  • Consistently meet individual productivity benchmarks and turnaround targets.
  • Maintain dedicated client service phone line availability levels throughout business hours.
  • Support assist and execute on key initiatives that enhance State Street’s products, services and processes for both internal stakeholders and external customers.
  • Communicate with colleagues and managers regularly on all aspects of the client experience including service feedback and product requests.
  • Demonstrate understanding of State Street’s Risk Excellence principles and support the Risk Sensing function by identifying and documenting areas of potential risk, advocate solutions.

Education & Preferred Qualifications

  • Proven communication skills
  • Detail oriented and accuracy
  • Problem solving skills
  • Ability to multi-task
  • Ability to work under pressure and meet deadlines.
  • Customer focused approach
  • Flexible and positive attitude
  • Team player 
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