Administrator - IWCOO Bereaved/Health Claims/Protection - Edinburgh

  • Competitive
  • Edinburgh, Scotland, United Kingdom
  • Permanent, Full time
  • Lloyds Banking Group
  • 22 Apr 19

Administrator - IWCOO Bereaved/Health Claims/Protection - Edinburgh

End Date
23 April 2019
Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date.

Salary Range
£18,414 - £20,460

We support agile working - click here for more information on agile working options.

Agile Working Options
Other Agile Working Arrangements / Open to Discussion

Job Description Summary
As the UK's largest retail and commercial bank, Lloyds Banking Group has a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first - and achieve our vision of becoming the best bank for customers.
With strong recent performance and profits, the Group is looking forward to a positive future. You could be part of this future, developing your fulfilling career in a thriving and supportive environment
Scottish Widows is a key part of Lloyds Banking Group, our frontline customer service teams play a vital role in ensuring our customers' needs are at the heart of everything we do. The Bereavement Team is based at our Dalkeith Road office in Edinburgh and we currently have a number of permanent vacancies for Customer Services Telephony and Processing Administrators available within our telephony department. Please note that this role is 80% telephony based and will include an element of inbound and outbound telephony and rota Saturday working.

Job Description

Working as part of a team, first and foremost you'll be helping our customers by answering a range of telephone enquiries. You'll be providing information on our Life, Pensions and Investment products and services, acting promptly on our customers' instructions and ensuring that records are fully up to date and accurate. These are purely customer service roles - no sales involved.
We'll provide great training and help you develop an in-depth knowledge of our products and processes. Alongside your proven communication and customer service skills this will help to ensure you deliver the high standards of service our customers expect.

We are looking for colleagues with experience in financial services. You will be comprehensively trained on our systems and products but we are looking for candidates who can hit the ground running. This role will involve complex enquiries and mentoring other colleagues. You also need experience of helping customers and answering queries. We put the customer at the heart of everything we do and you will be trained to resolve calls by taking ownership and providing first touch resolution whenever possible.

Flexible Benefits
As part of your overall reward package most colleagues get a 4% Flex cash sum each month. This is in addition to your salary and you can use this cash, along with some of your salary to select from a range of benefits. If you decide not to select any benefits or don't spend all of your Flex cash, it will be credited to you with your monthly salary. The choice is yours.
There are a range of benefits available through Flex such as Holiday Trading, Flex Card for discounted shopping, Share Save, Share Match Dental Cover and Private Medical Benefits amongst others.

The benefits available are competitively priced, and their cost is deducted from your monthly gross salary, so for some selections you'll pay less Income Tax, National Insurance or both.

Day to Make a Difference - As an employee, the bank will provide you with the opportunity to spend a day taking part in an activity that benefits our community and you will be paid for this day.

We review applications as they are submitted and may close our vacancy early if we have filled all our positions. We recommend submitting your application and completing your online tests as soon as possible so you don't miss out.

The full time shifts on offer cover flexible shifts across Monday to Friday 8 a.m - 6 p.m and a Saturday morning 9am -12.30 pm. The Saturday morning shifts are covered on a rota basis with time given back in the week prior giving a standard working week of 35hrs.

If you like the sound of this job but are unable to work the traditional 9-5 we'd still love to hear from you and will do our best to facilitate a working arrangement suitable to both you and the business. We are particularly interested in full time applicants who would like to work compressed hours - for example working a longer Monday shift with shorter shifts the rest of the week or 4 longer days (Monday inclusive) with a day off each week.

The training will be at our Dalkeith Road office in Edinburgh.

If you enjoy building great relationships with customers and can help make your team one of the best, this could be just the start of your career with us.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.