Service Transition Manager Service Transition Manager …

DWP Digital
in Eccles, United Kingdom
Permanent, Full time
Last application, 12 Jan 22
GBP31989 - GBP34285 per annum
DWP Digital
in Eccles, United Kingdom
Permanent, Full time
Last application, 12 Jan 22
GBP31989 - GBP34285 per annum
A great opportunity to launch a Service Transition Management career while supporting a massive digital transformation in the UK's largest government department.

DWP. Digital with Purpose.

🚀 Would like to work in an interesting and fast-moving role in Digital Service Management?

🚀 Do you have a background in Service Management for HR and/or Finance Systems and Services?

We are looking for an emerging Service Transition Manager to join our community of tech experts in DWP Digital. This is a great place to build a career and develop your skills in Service Management.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

We're driving a once-in-a-generation transformation of government services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions.

The DWP products and services we maintain and modernise will be used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What will I be doing day-to-day?


In DWP our Digital Service Transition Managers are responsible for the planning and administration of system & service changes. We ensure a smooth service transition to business as usual operations, control the lifecycle of changes, and minimise disruption.


This role is within a specialist Service Management Team in DWP Digital Corporate Services who are responsible for HR & Finance Systems and Services. This includes an Enterprise Resource Planning system (currently Oracle E-Business Suite) and a range of bespoke HR & Finance Systems and services.

What skills, knowledge and experience will you need?

  • You make effective and fair decisions, in a timely manner, jusing analysis and research to support decisions.
  • You regularly review your own and the team's work, embrace change, and take the initiative with ideas and feedback to make improvements.
  • both orally and in writing, and you can pick the right channel and style for your audience.
  • You can to analyse and implement change requests, assessing and documenting the impacts.
  • We understand the importance of focusing on the user of the product or service. And you are aware of user experience analysis and its principles.

Details. Wages. Perks.

You'll join us in our brilliant digital hub in either Blackpool or Manchester

We also have all the tools and tech we need to enable our people to work flexibly; we offer a hybrid of home and office working, and many of us are working remotely at the moment due to COVID-19.

In return for your skills, we offer a competitive salary of up to £34,285, a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package starting at 24 days.

We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working, flexi hours and flexi days
  • Hybrid working: some time in a hub with the team, some time at home
  • Family-friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with 'I Can Be Me in DWP'
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Working in an award-winning environment and culture
  • Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application.

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