Lead IT Service Design Manager Lead IT Service Design Manager …

DWP Digital
in Eccles, United Kingdom
Permanent, Full time
Be the first to apply
GBP60740 - GBP72933 per annum
DWP Digital
in Eccles, United Kingdom
Permanent, Full time
Be the first to apply
GBP60740 - GBP72933 per annum
DWP. Digital with Purpose. We are looking for a Lead IT Service Design Manager to head up the full design and implementation of our IT Services function. Up to £72,933 plus amazing pension and work life balance.

DWP. Digital with Purpose.

DWP is the UK's largest government department. We make payments worth over £195bn a year to support some of the most vulnerable people in our society. We deliver products and services that are used by millions of people in the UK, every day and at key moments in their lives.

We are looking for a talented, design-focused IT Services profession to work with us on the design and implementation of a full IT service function within DWP.

You'll join our brilliant DWP Digital community. We use fresh ideas and leading edge technologies create innovative, scalable user-centric digital solutions that make a difference to the lives of over 22 million people and to 110,00 amazing DWP colleagues.

Delivery. Work. Projects.

As our new Lead IT Service Design Manager you will head up the full design and implementation of our IT Services function. You'll lead the development of our IT service design strategies, sharing and implementing your vision.

This a new role for DWP Digital, so there is also real opportunity here for you to define the scope, scale and purpose of what you do.

We're looking for someone who is as excited as we are by the opportunity to design and build a new IT service function, and to create and lead our IT Service Design practice.

You'll need all your extensive experience of IT Services to drive this challenging project forward.

You'll need to understand how to design optimal IT service functions at scale, so experience of a large public or private sector organisation will help you to deliver from day one.

What skills, knowledge and experience will you need?

  • Experience of setting up an IT Service Design Function and design priorities across departmental or organisational work areas
  • You're a leader in IT Service Design, delivering outcomes to a high standard in a fast-paced environment.
  • Expert level certification/qualification in Service Management Framework, and an industry understanding of how to implement the framework into numerous environments
  • Service Focus: you see the bigger picture by taking groups of services, investigating how to get the best of underlying services
  • Release & Deployment: You ensure that management processes, tools, techniques and resources (including automation) are in place to ensure that the transition of services, service components and packages are planned in all release and deployment activities.
  • Operational Management: you stay on top of industry best practice and share ways of working. You know how to make operations efficient.

Details. Wages. Perks.

You'll join us in our brilliant digital hub in Manchester or Blackpool.

We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

In return for your skills we offer competitive salary up to £72,933, a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package starting at 26 days.

We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working, flexi hours and flexi days
  • Family friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with 'I Can Be Me in DWP'
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Working in an award winning environment and culture
  • Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application.

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