DWP. Digital with Purpose.
DWP is the UK's largest government department. We deliver products and services that are used by millions of people in the UK, every day and at key moments in their lives.
We are looking for applications from Capacity Managers who would like to work with us as we deliver a once-in-a-generation digital transformation of these services.
DWP Digital is our growing community of digital experts. Using fresh ideas and leading edge technologies - and putting the user at the centre of everything we do - we create innovative, scalable digital solutions that make a difference to the lives of our 22 million users and to our amazing DWP colleagues.
What skills and experience are we looking for in your application?
Duties. Work. Projects.
As our new Capacity Manager you will help protect, monitor and maintain live service to ensure the lights stay on for over 100,000 DWP colleagues and agents, and for the millions of people who use and rely on our services.
You'll use your knowledge and expertise to enable effective capacity management impacts to be visible to the 24/7 Command Centre to operational areas Service Managers and our Service Desk at any given time.
You'll manage the capacity of DWP 'Digital Services' and its environments. You'll take account of capacity and performance limits for all components of the service.
Our Capacity Management and performance professionals fulfil agreed customer SLAs, co-ordinate relationships with suppliers to ensure they provide value for money services and manage support relationships with both internal and external projects, technical teams, and other service management processes.
We're a huge and complex organisation, and the context of our work is unique. We're not driven by profit motive and shareholders, but by creating conditions that ensure that people who need to access DWP support and service can do so.
Details. Wages. Perks.
You'll join us in your choice of our brilliant digital hubs in Newcastle, Blackpool or Manchester.
We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
In return for your skills we offer competitive salary of £40,666 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package which rises to 30 days over time.
We also have a broad benefits package built around your work-life balance which includes:
CLICK APPLY for more information and to start your application.