IT Service Operations Manager IT Service Operations Manager …

Harvey Nash
in Durham, United Kingdom
Permanent, Full time
Last application, 16 Jun 21
GBP55000 - GBP70000 per annum
Harvey Nash
in Durham, United Kingdom
Permanent, Full time
Last application, 16 Jun 21
GBP55000 - GBP70000 per annum
Harvey Nash
* Service Ops Manager * Agile methodologies - SCRUM, DevOps, Kanban etc * Durham - blended work approach post-covid * Upto £70,000 We are delighted to be representing a growing organisation who are seeking a Service Operations Manager. We are seeking a specialist in IT Service Management with experience leading technical teams including Cloud/DevOps and Infrastructure. This role is the first of it's kind and a fantastic opportunity to shape the Service Management division.
  • Service Ops Manager
  • Agile methodologies - SCRUM, DevOps, Kanban etc
  • Durham - blended work approach post-covid
  • Upto £70,000

We are delighted to be representing a growing organisation who are seeking a Service Operations Manager.

We are seeking a specialist in IT Service Management with experience leading technical teams including Cloud/DevOps and Infrastructure. This role is the first of it's kind and a fantastic opportunity to shape the Service Management division.

Specific duties will include:

  • Full responsibility for the implementation and service operations practices and procedures
  • Lead a high performing Service Operations function that ensures all IT services are appropriately available and operate in a performant, stable and secure manner.
  • Responsible for monitoring team budgets on a monthly basis ensuring that there is adequate funding for IT plans in this area
  • Embed a culture and process of continual improvement
  • Responsibility for workload and people resource management
  • Responsible for taking appropriate action to anticipate and resolve problems in systems or service.
  • Take the lead on incident issues when they arise and reviewing working procedures

You will have

  • Strong experience in Service Management, ITIL, ITSM
  • Experience designing and implementing KPI's, SLA's, OLA's
  • Ideally you will have diverse industry experience and be comfortable taking the lead on Service Management whether an SME or enterprise level
  • Strong knowledge of Agile methodologies (SCRUM, DevOps, Kanban etc)
  • Experience leading highly technical teams - Infrastructure, Cloud etc
  • Strong leadership and team management skills
  • Experience building strong relationships with stakeholders, both internally and externally.
  • Working in an ISO:9001 environment in highly favourable
  • ITIL certification is highly regarded

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