UX Researcher - Financial Services

UX Researcher sought by leading Investment Bank based in Manchester

UX Researcher sought by leading Investment Bank based in Manchester

Experience:

* Designing research plans that use a broad range of research to techniques that help understand the holistic needs and goals of users

* Running co-design and research workshops internal stakeholders to explore goals, and share research findings and insights with project teams.

* Designing and running usability studies on paper and digital prototypes and live sites and devices to improve digital services and products - may include usability testing, card sorting exercises, ethnographic research, heuristic and expert reviews, and other research as identified

* Managing the development and collation of research assets required to conduct research to agreed timescales

* Analysing research outcomes and develop professional reports that promote objectivity and the voice of the Customer

* When required, work with project teams to identify a roadmap of research activities across their project

* Liaising with and using research to influence key stakeholders including senior management, product teams, legal, compliance, innovation, digital transformation, e-Commerce and content management by conducting research activities to gain buy-in to make Customer improvements

* Supporting the Customer Labs engagement model in the commissioning, oversight and management of user research activities with agencies and partners

* Supporting the Senior User Research Manager / Senior Service Design Manager to review and assess research requests and advise teams about the best method of engaging with Customers

* Ensuring all research projects have defined goals and objectives and outputs can be measured and easily understood by project teams and the User Research Team

Please apply within for further details or call on 020 7333 1519

James Shaw Harvey Nash - Finance & Banking