Senior Analyst Opportunities x3 - Customer Insights

  • GBP31185 - GBP36382 per annum + Benefits
  • Bristol, England, United Kingdom
  • Permanent, Full time
  • Lloyds Banking Group
  • 18 Sep 17 2017-09-18


At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. We have a big responsibility to support the UK economy, and to put customers at the heart of everything we do.

To achieve this, we also need to be the best bank for our colleagues and our communities and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers.

About Retail Interactions & Consumer Intelligence

We are a centre of excellence for customer focused interactions within Lloyds Banking Group, seen as experts of consumer behaviour in order to deliver timely and relevant communications to customers. This team is at the core of LBG's strategy to become the Best Bank for Customers. In RI & CI we follow a clear set of principles which help promote an open, positive, collaborative and consistent culture making it great place to work.

What we're Looking For

We are currently recruiting talented individuals at 'Senior Analyst' level who have the experience to compliment our world class team. We need individuals who can utilise and interpret data to tell a story.

We currently have three roles available within the team for Senior Analysts:
-Two permanent
-One fixed term contract,to the end of December 2017

We are looking for people who are passionate about data and analytics, have an aptitude for problem solving, and use that approach to recommend and drive simple, effective solutions. You must be able to communicate effectively, have an eye for detail and accuracy and also demonstrate a restless curiosity. The individual must not be afraid to challenge status quo and we actively encourage innovative approaches to the way we do things.

You will have Technical skills which include SQL as a minimum (ideally Teradata) as well as experience of effectively managing stakeholders.

You must also be able to demonstrate the following core skills:
- Planning & organising
- Understands data structure and databases
- Excellent numeracy skill
- Collaborative working
- Business Acumen

The Team

The roles sit within the Interaction Development & Implementation team. We design & execute interactions with our Retail customers as well as managing audiences and data layers. Activities include Discretionary, Service, Mandatory/Regulatory and Research and cover inbound and outbound channels. We champion a seamless experience for the customer across all touch points and in a timely and appropriate manner.

If you are a data driven problem solving professional and would like to work with an organisation that aspires to build a world class team, you should speak to us regarding opportunities to progress your career.

How we'll reward you

In addition to the salary range quoted, this role offers life assurance, private medical care, share schemes and contributory pension contributions as well a total reward package that offers the option to choose an additional cash lump sum or pick from a wide range of benefits including childcare vouchers, holiday trading, matched learning fund, dental plan, retail vouchers and a range of discounted financial and protection products. You will also have full support to assist you in meeting personal and professional objectives and development goals.

The culture in Lloyds brings together smart, talented, people from diverse backgrounds who enjoy a collaborative and environment that supports flexible and agile working. With a host of onward career options and the possibility of finding a working pattern and structure to suit your lifestyle we're confident you'll enjoy the move to us.

We are looking to interview candidates w/c 9th October 2017.