DWP. Digital with Purpose.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.
We are looking for an End User Computing Manager to join our User Support Services Field team, where you'll manage a brilliant community of technical support agents in our brilliant Peel Park hub in Blackpool.
Peel Park is one of DWP's largest sites, with nearly 2500 users, and a key Digital hub. You and your team will deliver user-focused on-site and virtual field services that ensure technical and non-technical stakeholders have the tech, tools and answers they need to deliver for DWP.
Delivery. Work. Projects.
You'll have a key role in our new User Support Services (USS) team, managing a team of End User Computing Analysts within Peel Park in Blackpool. This means functional accountability of all onsite and deployment functions and virtual services including management of the Peel Park Tech-Bar.
You'll need good collaboration, engagement and influencing skills to develop, implement and run exceptional field services through a range of on-site and digital delivery channels.
You'll work with a number of USS, Digital and Operational stakeholders to transform the way end user services are delivered, including Digital Workplace project deployments touching up to 100,000 users.
We want you to empower your team to solve problems themselves, but you'll be there when anything needs to escalated or when a key decision needs to be made, sometimes in challenging, pressurised situations.
You and your team will deliver a range of on-site and remote services to end users. These will include deploying new devices, breakfix and giving support and guidance to users at Tech Bar appointments. You'll roll out digital solutions to Assistive software users, and delivery virtual services too by as you help us mature an engaged, effective and efficient user-focused service delivery function.
What skills, knowledge and experience will you need?
Details. Wages. Perks.
You'll join us in our brilliant digital hub in Blackpool. We've got loads of parking and the site is easily accessible from across the North West.
In return for your skills, we offer a competitive salary of up to £34,285 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package starting at 24 days.
We also have a broad benefits package built around your work-life balance which includes:
CLICK APPLY for more information and to start your application.