End User Computing

  • GBP25699 - GBP26477 per annum
  • Birmingham, England, United Kingdom
  • Permanent, Full time
  • DWP Digital
  • 15 Apr 19

Do you want to be part of something really big? If you're creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you'll love it here. And we'd love to hear from you.

End User Computing - Up to £26,477 plus work/life balance and excellent benefits package

Do you want to be part of something really big? If you're creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you'll love it here. And we'd love to hear from you.

Are you a Tech Support Specialist looking for a big new challenge? Can you support and coach new users to get the best out of devices including desktop PCs and laptops, like our great new Surface Pros? Can you understand and translate when we describe our tech problems, and help us fix them?

DWP are looking for an End User Computing Analyst to work with us on in a once-in-a-generation digital transformation. Our people work on projects that are revolutionising products and services that are used by millions of people every day.

We know that better digital services in government will mean better public services. Using fresh ideas and leading edge technologies - and putting the user at the centre of everything we do - we create innovative digital solutions that make a difference to the lives of our 22 million users.

You and your role

In this role you will often be the first point of contact for our people. Using your problem solving skills and technical know-how you will fix, restore and resolve IT system issues and faults for colleagues and external customers.

You will fix and escalate problems, and keep us all online and able to do our jobs. It's a really highly valued role here. We know how important you are for an organisation like ours.

We're on a transformation journey so we have users at all level of capability. You'll need to be able to understand and diagnose a user's problem from their description, and you'll need to able to explain the fix to them in language they understand.

You'll take equal pride in solving problems for people and helping them understand how to fix it themselves next time as we drive self-service across our communities. You'll roll out new tech and help us get the best out of our devices, even when we're not as familiar with them as you are.

This role is evolving all the time. As we roll out new solutions across our teams you'll have great opportunist to develop and become and expert with different tech, tooling and systems.

What are we looking for?

You can diagnose and prioritise incidents, investigating their causes and finding resolutions.

You have the knowledge to help with technical support activities and carry out agreed / routine maintenance and administration tasks.

You have experience in providing IT support, advice and guidance to users.

You are able to collate data from repositories and provides basic reporting.

You can identify and engage with non-technical users to understand their needs and communicate technical guidance simply and successfully.

Where You'll Work

We have roles in a number of sites across the country. We want you to join us in your choice of Birmingham, Bangor, St Austell, London (Caxton House), Canterbury Jobcentre, Acton, Wandsworth Jobcentre, Luton Jobcentre or Watford.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We're the UK's biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary Up to £26,477 (National) a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working

Family friendly policies

Volunteering and charitable giving

Discounts and savings on shopping, fun days out and more

Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

Sports and social activities

And lots more…

Building Our Future

We believe the work we do really matters, so we're serious about investing in your ability.

You'll have access to a huge suite of training and learning opportunities to complement the new skills and experience you'll acquire on the job. You'll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.

CLICK APPLY for more information and to start your application. If you want to talk about this opportunity before you apply contact me via .uk