Ops Support Analyst

  • Competitive
  • Belfast, Northern Ireland, United Kingdom
  • Permanent, Full time
  • Citi
  • 24 Apr 19

Ops Support Analyst

  • Primary Location: United Kingdom,Northern Ireland,Belfast
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19015390


Job Background/context:

The Prime Finance department consists of four areas; Client Services, Inventory and Collateral Management, Trade Support and Control.

This middle office role falls within the Client Service group providing support to the Stock Lending and Equity Finance trading desks across multiple regions and it involves the daily reconciliation of Stock Lending transactions to both Hedge Fund and Corporate clients.

Job Purpose:

Responsible for the daily trade booking reconciliation of stock borrows / loans in accordance with Citi's credit requirements to prevent any monthly billing issues. At the end of each month, all clients' billing statements are run and reconciled against our statements to identify any breaks.

This is a high profile role with exposure to large volumes and high value items. 

Key Responsibilities:

  • Single point of contract for up to 40 clients on a daily basis, running daily reconciliation reports and providing cash cover for monthly billing accruals
  • Running daily reconciliation reports and investigating large volumes of data.
  • Amending all trades as per feedback from the trading desks.
  • Regular communication with Clients and trading Desk, with focus on Break reconciliation, covering all general issues
  • Review reconciliations and resolve discrepancies against comparison with client bookings, including pricing.
  • Enhance our client experience by identifying process improvements to increase the automation of daily processes.
  • Perform daily post reconciliation via comparison systems Pirum / Equilend, to prevent exposure and billing differences
  • Complete Billing Statement reconciliation identifying any differences, investigating and resolving these differences

  • Complete end of day and month end checks
  • Authorize cash charges to client and currency deadlines
  • Documentation and publication of MIS where required.
  • Escalating any large value breaks or large volume of breaks directly to manager and when appropriate the trade desk
  • Identifying any common patterns in break types and escalating / resolving appropriately
  • Meeting various deadlines for daily reports and monthly billing statements
  • Complying with data protection

  • Complete cross-training on different processes to become a subject matter expert in key processes within Prime Finance Reconciliations.
  • Build and develop relationships with various internal teams and clients
  • Learn and develop understanding of the life-cycle of trade processing
  • Opportunities to improve existing and introduce new procedures.
  • Opportunity for 1-2-1 training and mentoring
  • Online training facilities available throughout the year to enhance knowledge
  •  Various social committees and clubs available throughout Citi
  • Several different award schemes to recognize and reward excellent achievements

Development Value:
  • Develop understanding of key revenue generating aspects and opportunities within Prime Finance Business.
  • Mobility possibilities into Client Service Representative area.
  • Gain experience in training, mentoring and supervising team members on areas of expertise


  • Degree qualification or equivalent, with Financial Services focus.

  • Understanding of life-cycle of trade processing for Equity and Fixed Income products including trade capture, P and L, settlement and reconciliations for the Stock Borrow / Loan product area.
  • Customer service experience.
  • Experience of building positive working relationships and working with team members to understand the root cause of an issue.
  • Reconciling large volumes of data
  • Experience of working in a deadline driven environment.
  • Experience in overseeing procedures and processes - ensuring the team hit their joint deadlines
  • Experience of working in a deadline driven environment.

  • Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications
  • Communication - Ability to express oneself clearly in conversations, in interactions with others and in business writing.
  • Problem solving - Resolve problems where the analysis of situations or data requires an evaluation of basic procedures and industry standards.
  • Customer Orientation - Ability to demonstrate concern for satisfying external and/or internal customers.
  • Planning and Organizing - Ability to work independently to meet daily deadlines
  • Teamwork - the ability and desire to work cooperatively with others on a team
  • Attention to detail - Diligently attends to details and pursues quality in accomplishing tasks.
  • Initiative - self-starters with high motivation who are proactive rather than reactive

Candidates who do not meet these criteria may be considered if equivalent aptitude can be demonstrated through professional experience.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity: 

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer