Account Executive - Seccl Account Executive - Seccl …

Octopus Investments
in Bath, England, United Kingdom
Permanent, Full time
Be the first to apply
competitive
Octopus Investments
in Bath, England, United Kingdom
Permanent, Full time
Be the first to apply
competitive
Octopus Investments
We have an exciting opportunity for an ambitious, empathetic and talented ‘people person’ to join our small dynamic team as an account executive.

Job Description

Who are we?

 

At Seccl, we’re rebuilding the infrastructure of investments and advice.

We provide the vital technology that empowers forward-thinking, entrepreneurial advisers and wealth managers to build the efficient, customer-centric businesses of the future. 

Powered by Seccl, they can grow more quickly, expand into new and exciting areas and deliver a better experience for their customers. And we help fintechs to realise their ambitions, by providing plug-and-play access to financial markets. With us at their core, they can build innovative investment or advice solutions on top of our technology quickly and cheaply.

 

We recently became part of the Octopus Group – an innovative group of companies that’s on a mission to breathe new life into energy and financial services. We want to change both these industries for the better, to reinvent them the way they should be, improving the lives of millions of people.

 

How can you help?

 

We have an exciting opportunity for an ambitious, empathetic and talented ‘people person’ to join our small dynamic team as an account executive.

You’ll be helping new clients get to grips with our technology, and supporting existing ones with an exceptional ongoing service – one that people will remember and recommend us for.

This role will be working both internally and externally with clients and could be split between the Seccl Bath office and the Octopus London office. 

 

What will you be doing?

 

On a day-to-day level, you’ll…

Be the primary contact and relationship manager for new clients during their crucial onboarding period, working with product and tech teams to help them transition off their existing systems onto our own

Handle queries of all types from clients. This will include both answering inbound telephone queries, and triaging and responding to inbound email queries within accepted SLAs, and will span:service queries (e.g. simple questions regarding our offering), account queries (e.g. requests for specific updates relating to their account), systems queries (e.g. difficulties logging in or encounters with bugs) and more

Generating MI and reporting analytics – for example identifying recurring issues and feature requests and monitoring trends in response time, volume of queries etc.

Thinking of new and unexpected ways to ‘wow’ our customers

 

Who are we looking for?

 

You’ll be someone who’s…

Excited about working in a rapidly growing FinTech that will throw you in at the deep end where your learning curve will be steep

A people person with strong communication skills. You’ll be able to easily build rapport, and adapt your style depending on the client

Highly organised and able to keep multiple plates spinning

Confident, smiley and enjoys making customers feel totally taken care of

Proactive, resilient and comfortable with ambiguity. You’ll like working at pace and thinking on your feet

Empathetic, kind and with bags of innate integrity. You’ll do the right thing, even when no-one’s watching.

Interested in technology and hungry to learn and develop new skills

How do we work?

We’re a team of ambitious, talented, and creative people who are passionate about using technology to improve our financial world.

We have a positive, open environment that promotes fresh ideas, challenge and experimentation, and encourages continual learning. We provide flexible working that focusses on delivery rather than just focusing on hours worked.

We’re based in the historic City of Bath, just 10 minutes’ walk from the train station.

And the vital statistics?

£25,000

Flexible working arrangements

Exposure to the latest technology and an opportunity to help shape the future direction

25 days holiday and a day off for your birthday

Pension & life assurance

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