Production Support Analyst Production Support Analyst …

Cognizant
in Zurich, Switzerland
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Zurich, Switzerland
Permanent, Full time
Be the first to apply
Competitive
Cognizant
Production Support Analyst
Production Support Analyst

Location: Zurich, Swizterland

Permanent position

Domain: Banking and financial services

  • Working hours: In general 8 AM to 5 PM
  • Rotational on call support over weekend and out of office hours
Job Summary:

We are looking for 2 Production Support Analysts (Level 2) for multiple applications.

Required skills for the job:

  • Technical requirement - Mainframe,ix, Shell Scripting, database (sybase, oracle), PL/ SQL, informatica
  • Incident Management - ability to do analytical investigation to provide resolution through workaround for application issues and batch failures as per L2 SLA
  • Problem management - raise PRB tickets in Service Now and perform root Cause Investigation independently or jointly with L3 / Dev team
  • Work closely with L3/Dev/Build team on new releases and ensure support preparedness for release and deployments
  • Participate in Incident calls and provide technical solution in collaboration with CS SMEs and L3/Dev team
  • Excellent Communication skill - Ability to communicate with users, stake holders and CS SMEs on ongoing, outstanding issues to arrive at a solution. Assess business impact and own communication to stake holders and CS higher management
  • Sense of ownership and accountability
  • Preferred to have knowledge on Ctrl M and Excel Macros
Nice to Have Skills:

  • Language: German skills
Please send your application by email to Blazej.Pluta@cognizant.com or apply on the career site.

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