IT Support Engineer IT Support Engineer …

Cognizant
in Zurich, Switzerland
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Zurich, Switzerland
Permanent, Full time
Be the first to apply
Competitive
Cognizant
IT Support Engineer
IT Support Technician

Location: Zurich, Switzerland

Experience level: 4-5 years

English and German is a must

What you'll be doing:

  • Develop a technical understanding of our corporate IT environment so you can effectively support our users
  • Answer to local and remote users' configuration questions and other requests, helping them to solve problems
  • Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers
  • End-user Desktop support through Global IT ticket system
  • Workplace setup, including mounting monitors and setting up docking station
  • Help maintain our DGX-1 farm and the site's IT environment
  • PC/Laptop refresh machine build with Admin duties.
  • Support and maintain AV / Conference rooms
  • Support mobile phone devices and manage inventory
  • Support O365 and Microsoft Teams
  • Provide White Glove Support for Executive in office and in home office.
  • System builds using MDT image system
  • New Hire equipment preparation and conduct on-boarding
  • Asset administration and inventory maintenance: proactively manage assets / refurbish / dispose
  • Network Equipment Room (NER) ownership and tasks such as patching, device mounting
  • Support local team maintaining on-site DGX farm
  • Establish strong 3rd party vendor relationships
  • Procurement duties including sourcing and administration
Experience required:

  • Experience supporting both Windows & Linux environments
  • Solid Windows 7/8/10, Office 2010-2016, Office 365, Android, and Mac experience
  • 4+ years of administration and support of Enterprise Windows environments, analyzing, troubleshooting, resolving issues with Windows computing, application, hardware and networking issues
  • Basic Experience in Networking and Datacenter field
  • Knowledgeable about audio/video setups and current technologies
  • Strong diagnostic, problem-solving, and decision-making abilities
  • TCP/IP networking setup and solutions to common configuration problems
  • DNS, NIS, and DHCP administration
  • NFS file sharing and the Linux auto mounter
  • Shell scripting and automation of repetitive administration tasks
  • Ability to work independently and with others to support local, regional, and global teams
  • Manage multiple assignments in a fast-paced environment
  • Work additional hours and travel to alternate field office sites if needed
  • Knowledge of Service Management tools (eg. ServiceNow)
  • Solid understanding of ITIL principles and SLAs
  • Flexible to travel within or nearby Zurich to provide white glove support in home office.
What else we need to see:

  • Fluent English Speaker and local language skills (Swiss German or German)
  • A passionate dedication to providing excellence in IT support to your users
  • User application experience in a PC and mobile environment
  • Good all round user support in an global office environment
  • Be familiar with a ticketing system for user requests.
  • Have great personable skills and a good communicator
  • Someone who is helpful with a can do attitude
  • Always willing to learn new things and willing to learn from mistakes
  • Good organization and communication skills
  • Windows PowerShell Scripting
  • NetApp fileserver administration
  • DNS, NIS, and DHCP administration
  • Unix/Windows interoperability and CIFS file sharing
  • 4 plus years of work experience
  • BS degree
What will impress us even more:

  • InfoBlox DNS appliance administration skills
  • Windows administration experience
  • Working knowledge of Perforce and Git
  • Experience with Linux firewalls, security, and packet filtering
Please send me your CV to Noemi.Fenyvesi@cognizant.com
Cognizant logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...