IT Request Manager IT Request Manager …

Zurich Insurance Company Ltd
in Zurich, Zurich, Switzerland
Permanent, Full time
Be the first to apply
Zurich Insurance Company Ltd
in Zurich, Zurich, Switzerland
Permanent, Full time
Be the first to apply
Zurich Insurance Company Ltd
IT Request Manager

Are you looking for a new challenge involving a high range of responsibilities within our IT Service Management team? Then this role should be your next career step.

Your Role

As an IT Request Manager your main responsibilities will involve:

  • Overall responsibility for the IT Request Management service at Corporate Center

  • Manage daily operations to facilitate standard IT equipment including network and telephony

  • Act as interface between customer, IT teams and suppliers

  • Monitor quality of service including the analysis of service reports and results of customer satisfaction surveys

  • Identify the common causes of problems and ensure continuous service improvements

  • Maintain request management tools and processes in cooperation with Global teams

  • Provide order support & consultancy to different stakeholders for non-standard services

Your Skills and Experience

As an IT Request Manager your skills and qualifications will ideally include:

  • Training in business and commerce (KV)
  • Further qualification in IT or Service Management preferred
  • At least two years of work experience and an understanding of customer IT requirements, services and processes

  • ITIL Foundation course would be beneficial
  • Good working knowledge of Microsoft Office O365 is required
  • High level of customer and team-orientated skills
  • Ability to work independently and responsibly and demonstrate a strong work ethos

  • Proficiency in English and German required
Company Overview

Who we are

Zurich is a strong brand - more than 1.4 million Swiss customers place their trust in our products and services. Our 53,000 employees worldwide form the basis of our success, helping our customers in 170 countries to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee, you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Information for recruitment agencies

Zurich accepts no unsolicited applications from recruitment agencies for this position. We therefore request that recruitment agencies do not submit any candidate documents either via our employees or through our online career portal.

We refuse any responsibility for unsolicited applications as well as any associated fees. Thank you for your understanding.