Technical Support Associate (2052)
IBKR Financial Services AG, seeks individuals for our technical assistance center ("TAC") at our Zug, Switzerland location. TAC representatives focus on ensuring a solid user experience through the responsive support of our trading software. As a member of the technical assistance team, you'll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues. The ideal candidate will possess the networking and programming knowledge to troubleshoot issues that pertain to our trading client programs. We need a TAC representative that will be probing and analytical, with the ability's to recognize, test, and escalate new bugs within our software to assist client with:
- Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and e-mail.
- Problem management with focus on wide scale technical issues
- 2 years experience in Windows/Mac software and hardware support, connectivity support, Java familiarity
- Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
- Languages: fluency in English and French is a must
Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR's premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Canada, the United Kingdom, Switzerland, Hungary, Estonia, Russia, India, Hong Kong, China, Japan, Luxembourg and Australia.
Interactive Brokers Financial Services ("IBKRFS") in Zug is regulated by the Swiss Financial Market Supervisory authority (FINMA).
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For more information, please visit www.ibkr.com/info