Technical Customer Support Specialist (Primary Foundry Alloys) Technical Customer Support Specialist (Primary  …

Redstone Commodity Search
in Zug, Zug, Switzerland
Permanent, Full time
Be the first to apply
Competitive
Redstone Commodity Search
in Zug, Zug, Switzerland
Permanent, Full time
Be the first to apply
Competitive
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Posted by:
Posted by:
Head of Metals
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Redstone Commodity Search focus on offering 360° search solutions to the global commodities markets. With a competitive coverage of Trading Houses, Producers, Majors, Utilities, Merchants, Hedge Funds, Investment Banks and Brokerages; Redstone Commodity Search can confidently offer you an edge in today’s volatile market.

Redstone Commodity Search are working with a global metal producer looking to hire a Technical Customer Support Specialist to join the team in Switzerland. 

Key Responsibilities / Tasks

  • To provide pre and after-sale technical advice to foundry alloy customers on a global basis
  • Regular customer visits and communications to ensure the best service and customer support is given, enhancing product development and control to meet customer satisfaction
  • Participate in quality improvement and technical actions, optimise downstream processes and handle quality issues and claims
  • Use technical expertise of primary foundry alloys to support sales and marketing, as well show commercial skills when attending marketing events/conferences etc.
  • Reports into Global Product Development Director

 
Key Qualifications / Experience 

  • Minimum of 5 years’ experience in technical support role with specific expertise on primary foundry alloys
  • Strong knowledge of quality assurance e.g. ISO/TS 16949, IAFT 16949, ISO9001 : 2015 etc.
  • Background in aluminium casting, manufacturing, engineering, with knowledge of smelter processing
  • Ability to travel and visit customers globally
  • Located in Switzerland

For all positions based in Switzerland, Redstone Commodity Search works with their licensed Swiss partner Accurity GmbH. All candidate applications are handled in accordance with Swiss law.​

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